CLS Health: Primary Care Providers - Sugar Land

Reviews

• CB

  Cornelia Brown

  4 days ago
  5.0
  Doctor AL Baeer. Was an concern about my health and was patient with me and he allow my friend Rosie to speak on my behalf. He was very nice and helpful.
• DG

  Devrick Grant

  Feb 25, 2026
  5.0
  I love CLS Health. Dr. Mohammad Al Baaer is straight forward and directly on point.
• DC

  Daisy Contreras

  Feb 23, 2026
  5.0
  The doctor was very kind and professional
• TR

  Treat Customers Right

  Feb 12, 2026
  2.0
  🥴😠😞 Judging by the other reviews, it's quite clear the service needs to be improved greatly and they have repeatedly frustrated a number of patients, given poor care, and let people down. There process and management should not have gotten to the point, where they would have repeated large failures with multiple varieties of patients that show a lack of care and concern. These review responses by the provider to email them to improve (which shouldn't have happened in the first place repeatedly for months on end with the same customers), appear to be fake and ungenuine like some of these high star reviews. It's hard to find good help these days. Allow a moment to explain what was experienced with them. They have too many forced calls to set an appointment from apparently a call center out of the US like the Philippines. Which was a clue to how hungry they are for new business without the conscientious care. Leticia, the clinic supervisor is rude, interrupting, and combative. The previous MD Bushra Kahn cancels our appointment months in advance since she's leaving the company after the set appointment vs. honoring her obligations before she officially leaves. Leticia, apparently, does not know how to accept feedback without arguing. She did a lot of manipulating goal post moving excuses and reasonings to argue vs. Focusing on care. Jasmine and Leticia failed to call back, when it was said they would. CLS sent the order to the wrong location vs. what they said they would. The order was delayed for weeks and was not proactvely followed up on. The authorization for insurance was also worded poorly with words I did not say to Rashid MD and got denied by insurance because of that. When Leticia answers the phone, she often does not say her name when greeting patients. You don't know who you're talking to. She never apologized for her or her staff not calling back as they said they would. Rashid, who is a director, did not return a phone call request to alleviate many of these concerns before they were listed in this review (which negates their "email us about your review" responses and reinforces what was said in the beginning of this review). CLS often does not pick up the phone when trying to reach staff nor return voicemails. Their voicemail is also not clearly directed and communicated to whomever is calling, who's voicemail it belongs to. Apparently, it's just a general voicemail box which no one adequately checks or doesn't care to return. And several times the voicemail box is even full, so you can't leave one if you wanted to! Ridiculous! Britney was very helpful in trying to do follow up calls and trying to fix the many issues the company had. This is why the review is not a one star. Although at times, Britney herself, wasted time over trivial matters, appearing to argue over unconcerning things, and was hard to get a hold of several times. At the end of the day, she did help a lot and helped moved the needle. We got near the finish line and accomplished a lot. But we did not get pass the finish line nor several deadlines with this healthcare business and we probaly would have if it was managed better on a number of levels. By the way, the reviews on their own website look biased or fake. They clearly can't be that high if Google is showing so many bad ones. And it is not advisable in the future for a doctor to wear a leather jacket in a patient meeting instead of a lab coat. That can be seen as too lax, casual, and unprofessional. Which may have been foretelling of what was to come on the service side.
• LK

  Lily Kruut

  Feb 11, 2026
  1.0
  Be advised that this particular location fraudulently charges your insurance for services not provided. That is very unethical and it is a nightmare to be able to reach an office manager to log a complaint because you can never reach anyone or have calls returned. Also they contract their billing so they go by the false billing codes provided by their office.