The Good Feet Store

Reviews

• KJ

  Kristen Jameson

  3 days ago
  5.0
  Hi I’m Kristen I’ve had the good feet for 2 yrs. My feet recently started hurting again and I went to see Anthony in the San Antonio store. Anthony tested my orthopedics and they were needing to be replaced. Now I’m back to walking happy,
• VS

  Victoria Stoner

  Mar 28, 2026
  5.0
  This place is amazing. I never thought I could get the weight off my heels. Plus the lifetime guarantee is the biggest pro. It's not the lifetime of the insert. Its your lifetime and they're willing to make adjustments completely free.
• AA

  Andrew Amaya

  Mar 28, 2026
  5.0
  Had a great experience! We walked into the store and Anthony greeted us right away. He knew right off the bat what I needed after taking a foot impression and even helped with a personalized foot training program for me. I’m on my feet all day and I’m ready to see how much my feet and back pain improve.
• MH

  Maria Herrera

  Mar 27, 2026
  1.0
  I am still struggling for the right fit. I spend 12 hours a day on my feet and I just haven’t found any insoles to relieve my excruciating pain. I think these insoles are too expensive for the results I am getting so far still experiencing the same excruciating pain I walked in with.
• CO

  Clayton O'Neil

  Mar 10, 2026
  1.0
  My wife and I visited The Good Feet Store because I had occasional discomfort in my left foot only. I clearly explained during the consultation that my right foot had no issues at all. Despite that, I was sold a set of inserts for both feet totaling $2,385.09. I followed the instructions exactly as provided by the salesperson. After wearing the inserts for one day, both of my feet began hurting badly. By the following morning the pain had become so severe that I could barely walk. This included my right foot, which had never had any problems before using their product. I contacted the store immediately on Monday to report the issue and stopped using the inserts after only two days because of the pain they caused. I live over an hour away, so the earliest I could return to the store was the following Saturday. When I returned and requested a refund, the same employee told me I simply needed an “adjustment.” I explained that after the pain these inserts caused, I was not comfortable putting them back in my shoes. At that point I was told the store has a no refund policy, which was never clearly explained during the sales process. For a product that costs over $2,300, I expected transparency and a willingness to stand behind the product if it caused serious issues. Instead, I was left with inserts that caused significant pain and a store unwilling to provide any reasonable resolution. Customers should make sure they fully understand the refund policy and total cost before agreeing to purchase these inserts. I hope someone from corporate will review this situation and reach out with a reasonable resolution.

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