Business Details
About
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- Credit cardAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.3
26 reviews
5 stars
14
4 stars
1
3 stars
1
2 stars0
1 star
10
- AAAnna Marie Aquila6 days ago1.0Extremely poor customer service and disorganization. This company has repeatedly lost my daughter’s paperwork despite it being sent multiple times by her doctors. I am constantly told to go back to the doctor’s office to resend documents that were already faxed. The process is unnecessarily slow and frustrating, especially for families caring for medically complex children. When I expressed concern, I was told over the phone that I could “take my business elsewhere” and that I was not being held hostage. This response shows a complete lack of accountability and care for their patients. I would not recommend this company to families who need reliable, compassionate service.
- LBLynn BentleyNov 20, 20255.0Called to have wheelchair brakes fixed for kiddo. Spoke with Laura and she is absolutely a gem to work with. Was able to get scheduled in a great timeframe. All and all wonderful experience
- AZAlexandra ZamarronSep 19, 20255.0Great customer service. I was able to quickly get my wheelchair repaired.
- EWEarlisha WhiteSep 18, 20255.0My daughter and me has been with Travis Medical for over 10 years and has absolute excellent service! David Sr and Jr and and the rest of the staff are great.
Frequently Asked Questions About Travis Medical
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What services does Travis Medical offer at its San Antonio West location?
Travis Medical provides unique mobility solutions focused on comfort and safety, as well as remote evaluations and service & repair support to clients and clinical professionals.
Where is Travis Medical located?
Travis Medical is located at 6894 Alamo Downs Pkwy, San Antonio, TX 78238, USA.
What are the operating hours of Travis Medical?
Travis Medical is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays, Sundays, and certain holidays such as Thanksgiving and Christmas.
How can I contact Travis Medical via phone or email?
You can reach Travis Medical by phone at +1 210-767-8004 or by email at SanAntonio218@nsm-seating.com.
Does Travis Medical accept credit card payments?
Yes, Travis Medical accepts credit card payments and does not require cash only.
What types of mobility equipment are available at Travis Medical?
Travis Medical offers wheelchairs, mobility scooters, stairlifts, wheelchair lifts and ramps, and home health care equipment and supplies.
Are there nearby places where I can get healthcare-related services after visiting Travis Medical?
Yes, nearby you can find Fresenius Kidney Care Ingram, a dialysis clinic with nephrologists, and FMC Dialysis Services of Ingram, offering physical, occupational, and speech therapy services.
Where can I find places to eat near Travis Medical?
Azteca Mexican is a nearby Mexican restaurant where you can enjoy a meal before or after your visit to Travis Medical.
Are there any nearby stores where I can shop for home or furniture items close to Travis Medical?
Yes, DC Interiors - San Antonio and La-Z-Boy Warehouse & Distribution Center are nearby furniture stores, and Home Storage Center and Bishops' Storehouse are supermarkets available in the area.
How does the location of Travis Medical in the San Antonio West area benefit clients?
Being located in San Antonio West near various healthcare providers, supermarkets, and service stores makes it convenient for clients to access comprehensive support, supplies, and aftercare around their mobility needs.