Planet Fitness

4.4
865 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1739 SW Loop 410, San Antonio, TX
78227, United States

Hours

Reviews

4.4
865 reviews
5 stars
601
4 stars
128
3 stars
40
2 stars
31
1 star
65

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers noted that the gym is generally clean, but there are concerns about dirty showers and toilets, as well as issues with dust and mildew.

Staff Friendliness

The staff is frequently described as friendly and helpful, with specific mentions of individual employees providing excellent customer service.

Equipment Issues

Several reviews highlighted that some gym equipment is frequently out of service or outdated, leading to frustration among members.

Temperature Control

Multiple customers complained about the gym being too hot or uncomfortable, particularly regarding the air conditioning and sauna-like conditions.

Customer Service

There are significant complaints about the customer service, especially regarding membership cancellations and billing issues, with some customers feeling misled or ignored.
  • AC
    Analissa Conti
    Nov 17, 2025
    5.0
    Fantastic session! The trainer Janey demonstrated excellent knowledge and provided clear instructions throughout the entire class. I appreciated how attentive she was to form and how she offered helpful modifications. The workout was challenging but fun, and the Janey’s encouragement made all the difference. Highly recommended!
  • AD
    Andrew Davis
    Nov 8, 2025
    2.0
    Wanted to join while in town for a couple months for work. Initiated all the paper work and everything, and I was excited to work out right after. I declined to join once it became apparent they will accept a credit card for the sign-up fee, BUT require a BANK ACCOUNT ONLY for drafting the monthly dues. LPT: NEVER allow any company to auto draft from your bank account. Major risk exposure. (Only exception may be for a mortgage since it is asset backed). I declined to participate and found another brand to join nearby.
  • OF
    Oscar Flores
    Nov 2, 2025
    5.0
    Has not been crowded, a few pieces not working, hope it will get better will post if fix
  • AP
    Anthony Pestello
    Oct 11, 2025
    5.0
    Clean not crowded
  • DV
    Danny Villa
    Sep 27, 2025
    1.0
    I’m annoyed how none of the hand sanitizer dispensers work. Like bro I want to kill 99.9% of germs but you slackers won’t fix the dispensers

Frequently Asked Questions About Planet Fitness

What is the mission of Planet Fitness in San Antonio (Marbach), TX?

Planet Fitness believes in supporting everyone's unique fitness journey in a welcoming environment called the Judgement Free Zone®, offering best-in-class equipment and support at over 2,700 locations worldwide.

What are the operating hours for Planet Fitness at 1739 SW Loop 410, San Antonio?

Planet Fitness is open 24 hours a day, 7 days a week, with special holiday hours that may include limited opening times on certain dates.