Planet Fitness

4.4
1155 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1131 SE Military Dr, San Antonio, TX
78214, United States

Hours

Reviews

4.4
1,155 reviews
5 stars
789
4 stars
188
3 stars
67
2 stars
23
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several customers reported poor customer service experiences, particularly with rude staff and unhelpful management.

Cleanliness

While some customers praised the cleanliness of the gym, others noted issues with dirty bathrooms and equipment.

Equipment Availability

Customers expressed concerns about the limited availability of certain equipment and missing accessories, leading to frustration during workouts.

Staff Friendliness

Many reviews highlighted the friendliness and helpfulness of the staff, contributing to a positive gym atmosphere.

Membership Issues

Multiple customers experienced problems with membership cancellations and unexpected fees, leading to dissatisfaction.
  • MB
    Misty Braddock
    1 day ago
    4.0
    1
  • AR
    Asucena Ramirez
    Nov 12, 2025
    1.0
    Had a lady in the front kicking people out for wearing crocs sounded very rude and entitled. I as a business owner understand the gym policies but could've gave a warning I came all the way from lytle now here I go back to fitness connection
  • MB
    Melanie Batine
    Oct 27, 2025
    4.0
    Este sujeto solo viene a platicar y no deja la máquina para el uso de las demás personas se tarde demasiadooooooooo
  • BB
    Brenda
    Oct 22, 2025
    1.0
    When I went in to cancel my membership, I explained that I was willing to make payments, but the employee kept saying he couldn’t do anything and just kept shrugging his shoulders. He was very rude and unhelpful. I then called the collections number he gave me, but they told me they couldn’t help either and that only my home Planet Fitness location could cancel the membership. What made the situation even worse was that my toddler needed to use the restroom urgently — he was about to have an accident — and the employee Nico still refused to let us use it. The main manager yvanna was standing there the entire time watching everything happen and didn’t step in to help. This experience was extremely upsetting and unprofessional. WARNING YOU DONT GO HERE !!!!
  • MZ
    Maggie Zhang
    Oct 11, 2025
    1.0
    Have a black card and brought a guest with me, the door man didn’t let us in. We had to drive to another location, if I can give a no star I would. Definitely not be back at this location again

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in San Antonio (SE Military), TX?

Planet Fitness is open 24 hours every day, including weekends, with some holiday hours adjustments.

Where is the Planet Fitness gym located in San Antonio?

Planet Fitness is located at 1131 SE Military Dr, San Antonio, TX 78214, USA.