Planet Fitness

4.2
1307 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
4400 Fredericksburg Rd, San Antonio, TX
78201, United States

Hours

Reviews

4.2
1,307 reviews
5 stars
828
4 stars
226
3 stars
94
2 stars
49
1 star
110

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Mixed reviews on cleanliness; some praised the gym while others reported unsanitary conditions in locker rooms and showers.

Staff Attitude

Staff friendliness is generally noted positively, but there are complaints about unhelpful or rude employees.

Equipment Issues

Several customers reported broken machines and a lack of maintenance on equipment.

Billing Problems

Multiple reviews highlighted issues with billing practices, including early charges and difficulties in canceling memberships.

Atmosphere

The gym is described as welcoming with a good atmosphere, but some noted overcrowding and unprofessional behavior from staff.
  • JC
    Jon Cruz
    Nov 4, 2025
    5.0
    Ital got upgraded so it's legit bros
  • DN
    David Nunez
    Oct 20, 2025
    3.0
    The place itself is good but the billing is terrible. If you are billed for the 17th which is when it’s due. Planet fitness told me after my complaint that they can pull funds early on the 16th. if there isn’t any funds at that time it locks it for a couple of days showing it’s still at zero balance even though you know you owe the bill and put the funds in the morning it’s due. Ok fine you pull it on the 16th. PF shouldn’t lock it so the member can’t pay on the original card instead it shows zero balance until guess what there is a late charge that’s almost the same as the monthly fee. It’s ridiculous and bad business. That’s like having a house payment due on the 1st and the mortgage company says eh bc of our billing cycle we can choose to draft it earlier than that. Again if you at least able to pay right away especially if it’s on the actual due date you should be able to and not have it lock you out until it’s to late.
  • EJ
    Evelyn Johnson
    Oct 10, 2025
    5.0
    This place was very clean. Showers and bathroom were very clean. Friendly people.
  • CS
    Crystal Spence
    Oct 2, 2025
    5.0
    I'm a new member and every time I go Alyssa is there and happy to help. She's very friendly and funny. She anticipates my needs and is always so helpful. There are other workers who are just as friendly except one so far. I didn't get the guys name but he was not helpful at all. When asked for help by his coworker he ignored them and when I asked what can be done to fix the frozen screen his response was "I don't know, just wait" in an irritated tone a.d proceeded to turn back around and not help. I love the Gym and everyone else!
  • CR
    Cesar Renteria
    Sep 24, 2025
    1.0
    I workout over night around 10:30/11 and the tall guy that works the desk is on his phone takes awhile before he actually acknowledges anyone.I don’t know his name he wasn’t wearing a name tag like everyone else does. If I could give no stars I’d give none! He’s very unprofessional not someone that should be working the front to greet members in, especially since he doesn’t greet anyone at all. Elexis is very attentive greets members even as she cleans

Frequently Asked Questions About Planet Fitness

Where is Planet Fitness located in San Antonio?

Planet Fitness is located at 4400 Fredericksburg Rd, San Antonio, TX 78201.

What are the operating hours of Planet Fitness at Fredericksburg Rd?

Planet Fitness is open 24 hours, 7 days a week, with holiday hours varying, typically closing earlier on some holidays.