Planet Fitness

4.3
1077 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
11227 Potranco Rd, San Antonio, TX
78253, United States

Hours

Reviews

4.3
1,077 reviews
5 stars
705
4 stars
195
3 stars
78
2 stars
33
1 star
66

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

While many customers praised the staff for being friendly and helpful, there were several reports of unprofessional behavior and poor customer service experiences.

Cleanliness

The gym is frequently noted for its cleanliness, with many reviews highlighting well-maintained facilities and equipment.

Equipment Quality

Customers expressed concerns about outdated and insufficient equipment, with requests for more modern machines and better maintenance.

Crowding Issues

Several reviews mentioned that the gym can get very crowded, particularly during peak hours, making it difficult to access equipment.

Customer Service

There are mixed reviews regarding customer service, with some customers experiencing difficulties with billing and membership cancellation.
  • MM
    Mariama
    Sep 14, 2025
    3.0
    Just go to the Marbach and/or Culebra. Extremely small for a Planet fitness with a parking lot to match.
  • IB
    Ismael Bosquez
    Sep 2, 2025
    5.0
    Love working out at Planet Fitness ❤️
  • EH
    ELICHIA HOILETT
    Sep 2, 2025
    1.0
    Management staff is completely unprofessional and discriminatory and stated “we will see who wins “ all because they double billed me when I unknowingly had two active memberships
  • EH
    Elichia Hoilett
    Sep 2, 2025
    1.0
    Michael at the front desk made a joke about me using tanning amd my complexion and then blocked my entrance when I simply asked to not be a part of his preceptor at 3am.Kristie and Kelly said “we will see who wins “ I have them all recorded
  • TR
    Tony Reel
    Aug 11, 2025
    2.0
    While the staff is great the equipment is old. Quite a few of the equipment have rips and tears on the pads and seats. Also there could be a lot more updated equipment. Even the massage chairs and beds are outdated. I have been to other Planet Fitness gyms in my area and they all are more updated

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in San Antonio (Potranco), TX?

Planet Fitness is open 24 hours every day of the week, including weekends. On certain holidays, hours may vary; for example, it closes at 1:00 PM on November 27, 2025, and opens at 7:00 AM on January 1, 2026.

Where is Planet Fitness located in San Antonio?

Planet Fitness is located at 11227 Potranco Rd, San Antonio, TX 78253, United States.