Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.3
1,077 reviews
5 stars
705
4 stars
195
3 stars
78
2 stars
33
1 star
66
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
While many customers praised the staff for being friendly and helpful, there were several reports of unprofessional behavior and poor customer service experiences.
Cleanliness
The gym is frequently noted for its cleanliness, with many reviews highlighting well-maintained facilities and equipment.
Equipment Quality
Customers expressed concerns about outdated and insufficient equipment, with requests for more modern machines and better maintenance.
Crowding Issues
Several reviews mentioned that the gym can get very crowded, particularly during peak hours, making it difficult to access equipment.
Customer Service
There are mixed reviews regarding customer service, with some customers experiencing difficulties with billing and membership cancellation.
- MMMariamaSep 14, 20253.0Just go to the Marbach and/or Culebra. Extremely small for a Planet fitness with a parking lot to match.
- IBIsmael BosquezSep 2, 20255.0Love working out at Planet Fitness ❤️
- EHELICHIA HOILETTSep 2, 20251.0Management staff is completely unprofessional and discriminatory and stated “we will see who wins “ all because they double billed me when I unknowingly had two active memberships
- EHElichia HoilettSep 2, 20251.0Michael at the front desk made a joke about me using tanning amd my complexion and then blocked my entrance when I simply asked to not be a part of his preceptor at 3am.Kristie and Kelly said “we will see who wins “ I have them all recorded
- TRTony ReelAug 11, 20252.0While the staff is great the equipment is old. Quite a few of the equipment have rips and tears on the pads and seats. Also there could be a lot more updated equipment. Even the massage chairs and beds are outdated. I have been to other Planet Fitness gyms in my area and they all are more updated
Frequently Asked Questions About Planet Fitness
What are the operating hours of Planet Fitness in San Antonio (Potranco), TX?
Planet Fitness is open 24 hours every day of the week, including weekends. On certain holidays, hours may vary; for example, it closes at 1:00 PM on November 27, 2025, and opens at 7:00 AM on January 1, 2026.
Where is Planet Fitness located in San Antonio?
Planet Fitness is located at 11227 Potranco Rd, San Antonio, TX 78253, United States.
Does Planet Fitness offer any mobile applications for workouts and membership management?
Yes, Planet Fitness offers mobile apps for both iOS and Android that provide workout resources and membership management options.
What types of services and amenities does Planet Fitness in Potranco offer?
This Planet Fitness location offers Classic Access, Mobile App access, Free In-Club Fitness Training, WiFi, Perks, Guest privileges, Tanning, Massage Chairs, HydroMassage, Total Body Enhancement, Half-Price Cooler Drinks, Fitness Training, Premium Perks, and Virtual Fitness Training.
Is Planet Fitness committed to a particular philosophy or environment for its members?
Yes, Planet Fitness promotes a Judgement Free Zone®, welcoming people of all strength levels to build strength at their own pace. Their motto is "We’re All Strong On This Planet™", highlighting individual differences but common strength.
Since when has the Planet Fitness location at Potranco been established?
The Planet Fitness at 11227 Potranco Rd has been established since 2011.
Are there any nearby martial arts or fitness clubs near Planet Fitness on Potranco Rd?
Yes, Shotokan Karate and Fitness, a martial arts club and specialty school, is located nearby. Customers interested in martial arts or additional fitness options might consider visiting or collaborating with this club.
What dining options are available near Planet Fitness in San Antonio (Potranco)?
Nearby, there are several dining options including Real Pho (Vietnamese and Asian restaurant with bubble tea), Jack in the Box (fast food and burgers), Golden Chick (chicken and American food), and Pizza Hut (pizza and fast food). Members can enjoy a meal before or after their workout.
What other health and wellness services are available near Planet Fitness?
Around Planet Fitness, you can find health and wellness providers such as Snooze Therapeutic Massage by Myra (massage and counseling), Momentum Physical Therapy, Dr. Nicola Lanese (dentist and doctor), and several beauty salons like Fonsi Beauty Salon & Day Spa, Maya Nails, and Diva Nails and Spa.
How can a customer contact Planet Fitness at Potranco Road?
Customers can reach Planet Fitness at Potranco Road by calling +1 210-679-9999 or by visiting their website at https://www.planetfitness.com/gyms/san-antonio-potranco-tx.