Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
1,009 reviews
5 stars
966
4 stars15
3 stars4
2 stars2
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their exceptional customer service, highlighting their friendliness, professionalism, and willingness to help.
Repair Services
Many reviews noted the quick and effective repair services provided, with several customers expressing satisfaction with free repairs and adjustments.
Product Selection
The store is recognized for its excellent selection of quality frames and lenses, with customers appreciating the variety and availability of options.
Staff Knowledge
Numerous reviews mentioned the staff's expertise and knowledge about eyewear, which contributed to a positive shopping experience.
Mixed Experiences
While most feedback was positive, there were a few negative experiences related to specific staff interactions that impacted customer satisfaction.
- ATamy tyreeDec 27, 20255.0Mariana, Amy, and Joe are so amazing! Such great customer service! Mariana helped us with exchanging our Meta glasses that we purchased 2 days prior. We were able to exchange the glasses and Mariana made the process so easy! I am now a new loyal customer thanks to the experience :)
- AAaaronarangua AranguaDec 26, 20255.0Had my favorite glasses fixed up with new lenses and super quick. Other place couldn’t even do it right and broke them.
- NHNick HendrixDec 22, 20255.0I've been going to the North Star LensCrafters for many years, and they have never failed to impress. Excellent selection of quality frames, well-organized, clean and a consistently great staff.
- IBIvelisse BushDec 5, 20255.0I’ve been a loyal client of Lenscrafters for many years, not only because of the great always varied and up to date frames available but also because of the tremendous staff that has always been so helpful every year when it’s time for me to shop for new glasses. This year I had the wonderful experience of being helped by Amy who is spectacular in every aspect of doing her job. She is extremely knowledgeable and very honest about what frames were flattering or the best choice for my face shape, and helped me make a terrific selection. Amy made the experience a lot of fun, and while she talked to me about all of the new options and upgrades available, she was an excellent salesperson but wasn’t pushy in her approach, which with my marketing and sales background I appreciated and found to be a great professional talent. Throughout the entire process she was always very professional, engaged, focused and upbeat, while at the same time being very personable, polite and respectful. Amy also was very excited to inform me about the new frames coming in the spring…so I can’t wait to come back (great sales tactic). Amy is an exceptional asset to Lenscrafters; I really appreciate her knowledgeable and professional yet personable salesmanship style and her very warm friendly value added attention to customer service.
- RBRichard BushDec 4, 20255.0My wife and I have been going to the Lenscrafters store in North Star mall for a number of years. We always get great service; however, this latest visit was exceptional. We were picking up our newly purchased glasses and as soon as Amy saw us come in she took over. She was extremely polite and professional as well as helpful and informative, but mostly she was patient. It's always hard to fit glasses to my face (especially with my uneven ears), but she never flinched continuing to make adjustments until everything was just perfect. I think the whole event took more than an hour but you wouldn't have known it as her demeanor and approach never varied. She stayed focused on the task giving it her full attention. She couldn't have been nicer or more pleasant throughout the entire time. We won't hesitate to drop in to see her again the next time we need glasses or just another adjustment.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eyecare services does LensCrafters provide?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands.
Which designer eyewear brands can I find at LensCrafters?
You can find brands like Prada, Burberry, Versace, Dolce & Gabbana, Oakley, Ray-Ban, Michael Kors, and many more at LensCrafters.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule an appointment online via LensCrafters' booking link or by contacting the store directly.
What are LensCrafters' operating hours?
LensCrafters is open Monday to Thursday from 9:30 AM to 8:00 PM, Friday and Saturday from 9:30 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What should I bring to my eye exam at LensCrafters?
Bring your vision and medical insurance information, any current eyeglasses or contact lenses, and any questions you may have for the optometrist.
What nearby stores can I visit while at North Star Mall?
Nearby you can visit stores such as Bare Escentuals for beauty supplies, Marciano for women's clothing, and Sunglass Hut for eyewear.
Where can I find other eyewear stores near LensCrafters at North Star Mall?
Nearby eyewear options include Sunglass Hut and Oakley, both located conveniently at North Star Mall.
Are there dining options near LensCrafters at North Star Mall?
Yes, you can visit Teavana for tea or Pretzelmaker for desserts near LensCrafters in North Star Mall.
Does LensCrafters provide in-store pickup for products?
Yes, LensCrafters offers in-store pickup services for your convenience.