Business Details
About
Blood Bank
At KEDPLASMA San Antonio, we play a crucial role in saving lives through plasma donation. Our specialized center focuses on the collection and procurement of high-quality plasma, which is then processed into life-saving therapies. Join us in making a significant impact on patients in need. Come donate today and be a part of this life-changing journey! BPL Plasma is now part of KEDPLASMA, a Kedrion Biopharma company.
Location
Hours
Reviews
4.0
831 reviews
5 stars
559
4 stars
75
3 stars
24
2 stars
16
1 star
157
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some staff members are praised for their kindness and professionalism, many reviews highlight issues with rudeness, poor work ethic, and lack of training among others.
Wait Times
Customers consistently report long wait times, often exceeding several hours, which is a major source of frustration.
Customer Service
There are numerous complaints about unresponsive phone lines and poor communication, leading to dissatisfaction with customer service.
Donation Process
The donation process is often described as disorganized, with issues such as malfunctioning kiosks and inconsistent experiences among phlebotomists.
Management Issues
Many reviews indicate dissatisfaction with management, citing understaffing and poor handling of customer concerns as significant problems.
- MRMichelle Rodriguez4 days ago5.0Love the staff here at this location. They are all so kind and welcoming. I’ve never had a bad experience. I also love that I get $5 for being a veteran! Sometimes there’s a wait but that’s to be expected in a plasma center! Keep it up
- SASalvador AlarconNov 15, 20255.0This place is very busy but the staff is very professional, prompt, and curious. On my first visit they made my experience easy and friendly.
- TTtrendellNov 11, 20255.0Every time I come there’s no wait time because mid donya gets everyone in and out
- RBReggie BakerNov 3, 20251.0So far, my experience as a new donor hasn’t been the best. The wait time for new donors is extremely long, and it doesn’t feel like the kind of experience you’d want to give someone who’s new. When someone comes into your business just like when you welcome someone into your home you’d want them to feel valued, cared for, and welcomed. Unfortunately, that hasn’t been my experience so far. The amount of time I’ve had to wait to be assisted has been very long, and having to look around for someone to help me isn’t what I expected.
- NMNora McCaulleyOct 24, 20251.0The staff is very kind. but the company didn't fulfill what they offered me: first, a bonus for being a new donor, which I never received, and then I signed up for the Smallpox program, where they offer a payment of up to 1,600, but it never came through.
Frequently Asked Questions About KEDPLASMA San Antonio
Are you open during the COVID 19 lockdown?
Yes, we are open! All 51 BPL Plasma centers are open and accepting much needed life-saving plasma! Visit your nearest BPL Plasma location today
bplplasma.com/find-a-center
How do I become a donor?
Adults between the ages of 18-65 years of age, who weigh at least 110 pounds and are in basic good health are eligible to donate. Come to the center with a state-issued ID, like a driver’s license, proof of your social security number, and proof of your address. You can learn a little more about the new donor process on our site at: https://bplplasma.com/new-donors//
What are the operating hours of KEDPLASMA San Antonio?
KEDPLASMA San Antonio is open Monday through Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 4:00 PM, and is closed on Sundays.
Is KEDPLASMA San Antonio open during holidays?
The center is closed on certain holidays, including October 31 and November 1, 2025.
How can I become a plasma donor at KEDPLASMA San Antonio?
Adults aged 18-65, weighing at least 110 pounds and in good health, can donate plasma by bringing a state-issued ID, proof of social security number, and proof of address to the center.
Does KEDPLASMA San Antonio offer services in Spanish?
Yes, the center offers services in Spanish (Nosotros hablamos español).
What is the address and contact information for KEDPLASMA San Antonio?
The address is 1721 S. W.W. White Road, Suite 113, San Antonio, TX 78220. The main phone number is +1 210-202-1002, and the email is sanantonio@bplgroup.com.
What types of plasma does KEDPLASMA San Antonio collect?
The center collects high-quality blood plasma, including convalescent plasma, for life-saving therapies.
Are there other BPL Plasma centers nearby?
Yes, several BPL Plasma locations are nearby, offering convenient options if you want to donate plasma in the San Antonio area.
What nearby services can I use before or after donating plasma at KEDPLASMA San Antonio?
You can visit nearby places like UPS Authorized Shipping Outlet for shipping needs, Planet Fitness for a workout, or Mr Ceni Your Barber for grooming services.
Are there nearby pharmacies or health-related services near KEDPLASMA San Antonio?
Yes, Hit The Stage Pharmacy and several optometrists like Anthony L. Webb and Vision Source are close by for any health-related needs.
Where can I find more information or updates about KEDPLASMA San Antonio online?
Visit their website at https://www.kedplasma.us/kedplasma-donation-centers/san-antonio-tx/ or their Facebook page at https://www.facebook.com/199241914208616 for updates and more information.