Brand Certified
Emergency Department - University Health University Hospital
2.0(776 reviews)
Certified by Emergency Department - University Health University Hospital • Apr 12, 2026
Business Details
4502 Medical Drive, San Antonio, TX
78229, United States
Certified by Emergency Department - University Health University Hospital • Apr 12, 2026
(210) 358-4000
Certified by Emergency Department - University Health University Hospital • Apr 12, 2026
https://www.universityhealth.com/services/emergency
Certified by Emergency Department - University Health University Hospital • Apr 12, 2026
About
Certified by Emergency Department - University Health University Hospital • Apr 12, 2026
Emergency RoomUHS
The Emergency Department at University Health’s University Hospital is South Texas’s only Level I adult and pediatric trauma center. Open 24/7, it provides comprehensive emergency, trauma and critical care staffed by board-certified emergency physicians and specialty-trained teams, treating roughly 70,000 patients annually and offering access to all major medical and surgical subspecialties.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Certified by Emergency Department - University Health University Hospital • Apr 12, 2026
Emergency Department - University Health University Hospital
4502 Medical Drive, San Antonio, TX
78229, United States
Hours
Certified by Emergency Department - University Health University Hospital • Apr 12, 2026
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours
Reviews
2.0
776 reviews
5 stars
171
4 stars
17
3 stars
20
2 stars
32
1 star
536
- CPCharles Potter6 days ago4.0Parking is good. Reception is good. Check in was good. Specialist on ultrasound and CT and MRI are good. Nurses are good. Results sent quickly to phone. Waited on doctors to go over Results but never came, and was moved 3 times to different locations. After total time of 8+ hours and no doctor came. Left with Results in phone and took to appointment I made while waiting.
- DADavid AguilarMar 30, 20265.0Went to the ER a few weeks ago. The staff was professional and courteous. Sarah Lancaster and Austin Cummings were very informative and showed professional courtesy. Sarah was empathetic and calming while Austin's attention to detail showed value in proper care. Thank you to the team.
- ARAdy RamMar 29, 20261.0Is there an option for Zero Stars? I understand now why they have a 2.0 rating. I ended up waiting almost 8 hours is extreme pain from a stuck gal stone. No one checked on me - The girl who took my EKG left all the stickers on me. The staff looked lost and unorganized. I get it's an emergency room but organization is key. The staff even scared me by yelling at me to move here then there not not there here. Im in pain can't really stand and I'm being yelled at. Didn't seem like anyone had any bedside manners. People lined up in a tiny hallway - didn't look like they knew how to prioritize patients. I could hear the nursing staff laughing at me because I had to be pricked several times for a blood draw. Then I could hear them saying she probably suffers from anxiety. Why is this even a topic of conversation? This one nurse could be heard complaining about her boyfriend. One guy was bleeding another girl was passed out on the floor and there was no urgency to help these people. Horrible I'd never go there again. I can't wait to see my bill. You bet I'll be asking for an itemized bill just to see what they are charged me for. Don't go there for an emergency. Updated Monday March 30th 2026 I reached out to the patient advocate and was kindly assisted by staff in hearing my story. The PCC reached out later that afternoon to hear my side of things and was very kind and patient in doing so. I was worried my review would just get washed under the bridge but it did not. I was heard and the hospital reached out. That was a very nice surprise.
- KOKelsy OlmosMar 28, 20261.0It’s ridiculous how long they make their patients wait. All they do is laugh and play around - you literally hear it. They’re rude and dismissive. Only one person tries to do anything while everyone just stands there. It’s crazy to wait over 8 hours when your husband is in pain. I wish you could give them zero stars. It’s absurd how they treat people here.
- AGAndrew GarciaMar 11, 20261.0I built up the courage to finally write this because what happened to me in the ER couple months ago was honestly unbelievable. I came in needing care like any other patient, but it quickly became clear that not everyone is treated the same here. As i was put into a room late at night then shoved right out as soon as i start feeling better. I heard the staff discussing about how the ER director apparently thinks the rules don’t apply when it comes to her own family. Her mom showed up and suddenly she was treated like some kind of VIP while the rest of us were just pushed aside. I was literally kicked out of my room and moved into a hallway bed so her mom could have it. No explanation, no apology, nothing. Just was told "Were moving you to a hallway bed". Imagine already feeling sick or worried about your health and then being shoved into a hallway where people are constantly walking by, no privacy, noise everywhere, and staff barely checking in. It made me feel like I didn’t matter at all as a patient. Healthcare is supposed to be about fairness and care, not favoritism and pulling rank for family members. I honestly didn’t even want to post this, but patients deserve to know what goes on behind the scenes here. If you’re not considered “important,” don’t expect to be treated like you are. I was encouraged to write this after telling my experience to another nurse here at baptist. This was not right. Extremely disappointing experience. ⭐ 1/5
Frequently Asked Questions About Emergency Department - University Health University Hospital
Is the Emergency Department open 24/7?
Yes. University Hospital’s Emergency Department is open 24 hours a day, 7 days a week, 365 days a year and is staffed with board-certified emergency physicians and specialty-trained providers to manage urgent and life‑threatening conditions.
Where is the Emergency Department located and how do I enter the campus?
University Hospital Emergency Department is on the University Health Main Campus at 4502 Medical Drive, San Antonio, TX 78229 (University Hospital / Sky Tower). Patients and visitors may use the Visitor Parking Garage and enter the hospital via the Bill Greehey Way Bridge (Level 1 - Blue). For arrivals by ambulance or after-hours admissions, follow signage to the Emergency Department/Admissions entrance on the ground level (Level G).
When should I go to the Emergency Department instead of urgent care?
For true medical emergencies (sudden chest pain, severe difficulty breathing, stroke symptoms, major trauma, unconsciousness, severe bleeding, suspected poisoning, etc.), call 911 or go to the Emergency Department immediately. For non‑life‑threatening illnesses or minor injuries, consider a walk‑in clinic or urgent care; urgent care can reduce wait time for less serious conditions but is not a substitute for emergency care when life‑threatening symptoms are present.
How do I contact the Emergency Department?
For general Emergency Department information, call 210‑743‑0024. For main campus/hospital information call 210‑358‑4000. For pediatric emergency information, call the Children’s Emergency Department number at 210-726-4000. If you are experiencing a life‑threatening emergency, call 911.
What should I bring when I come to the Emergency Department?
Bring a government‑issued photo ID, your insurance or payment information, a list of current medications (including dosages), and any relevant medical records or advance directives if available. For children, bring immunization records when possible. If you have a MyChart account, you can access health records and billing information online.
What is the visitor policy for patients in the Emergency Department/hospital?
University Health encourages family support but may limit the number of visitors per patient and requires visitors under age 13 to be accompanied by an adult. Visitation may be restricted for patients with contagious conditions. Masks/face coverings are optional unless clinically indicated; check the hospital’s Visitor webpage for current guidance and any temporary restrictions.
Where can I park and what are parking details?
Visitor parking is available in the Visitor Parking Garage adjacent to the Women’s & Children’s Hospital. The parking garage is paid; rates vary by duration (short‑term free, then incremental fees up to daily max). See the hospital Parking page or campus map for entrances and EV charging locations.
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