Brand Certified
Children's Emergency Department - University Health Women's & Children's Hospital
2.4(71 reviews)
Certified by Children's Emergency Department - University Health Women's & Children's Hospital • Apr 12, 2026
Business Details
4502 Medical Drive, San Antonio, TX
78229, United States
Certified by Children's Emergency Department - University Health Women's & Children's Hospital • Apr 12, 2026
(726) 235-4000
Certified by Children's Emergency Department - University Health Women's & Children's Hospital • Apr 12, 2026
https://www.universityhealth.com/pediatrics/services/emergency-department
Certified by Children's Emergency Department - University Health Women's & Children's Hospital • Apr 12, 2026
About
Certified by Children's Emergency Department - University Health Women's & Children's Hospital • Apr 12, 2026
Emergency RoomPediatric Emergency MedicinePediatric Trauma SurgeryUHS
Harvey E. Najim Children’s Emergency Department at University Health Women’s & Children’s Hospital in San Antonio is a separate, dedicated pediatric emergency room open 24/7 that provides board-certified pediatric emergency physicians, fast access to pediatric specialists from UT Health San Antonio, individualized treatment plans in private rooms, convenient patient drop-off and visitor parking, and direct access to the region’s Level I pediatric trauma center when higher-level trauma care is needed.
Details
- Credit cardAvailable
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- Mobile paymentsAvailable
- Cash onlyNot available
Location
Certified by Children's Emergency Department - University Health Women's & Children's Hospital • Apr 12, 2026
Children's Emergency Department - University Health Women's & Children's Hospital
4502 Medical Drive, San Antonio, TX
78229, United States
Hours
Certified by Children's Emergency Department - University Health Women's & Children's Hospital • Apr 12, 2026
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours
Reviews
2.4
71 reviews
5 stars
24
4 stars0
3 stars1
2 stars
2
1 star
44
- MRMarissa Ramon2 days ago1.0Very disappointed with our experience at University Hospital’s ER. It was THE WORST. I brought my 2-year-old in after five days of diarrhea, because she started vomiting and spiked a fever. Yet, she was repeatedly pushed back while others who got there after her were taken ahead of her. I was told it was based on “priority,” yet a toddler with ongoing symptoms and risk of dehydration was not treated as urgent. What made this worse was the attitude of one of the techs. When I asked questions, I was given vague, dismissive answers, yet the same staff member gave clear, direct responses to another parent who was loud, rude, and pushy—and that patient was accommodated quickly. It honestly felt like respectful parents are overlooked while aggressive behavior is rewarded. No parent should feel like they have to be confrontational just to get appropriate care for their child. This experience was frustrating, concerning, and unacceptable. We ended up having to walk out and seek help for our little one elsewhere. I delivered here 5 weeks ago and my baby was in the NICU and we both had amazing experiences. University Hospital has great doctors and some of the sweetest nurses when you or your child’s admitted, but the people in the front that we need to check in with and be triaged by are the ones who are awful, very cold, and inconsiderate. We will never take our children there again just to be treated the way we were treated. We came all the way from Uvalde for nothing!
- DRDestiny ReadMar 10, 20265.0I have had multiple surgeries, stent placements, kidney tube placements, and countless admissions to this hospital. I originally came here for a second opinion and switched hospitals immediately after my first visit. You can really tell that this hospital values teamwork. In the ER, there are always multiple people coming in and out, helping each other and getting things done efficiently. The nurses are always very kind and never make me feel like a burden. Nurse Lisa in the ER has especially helped make my visits less scary, and I’m very grateful for her compassion. Yes, the wait times can be long sometimes, but it’s important to understand that if you are well enough to complain about the wait, you are likely stable enough to wait. You never know what is happening in the room next to you, someone could literally be fighting for their life. Be grateful if your situation isn’t urgent enough to be seen immediately.
- XGXavier GonzalesFeb 16, 20265.0I would love to give a huge shout out to Doctor Brook Thompson in the Women and children’s Emergency Room he came in and explained everything to me and my wife to make sure that we understood everything they were saying he filled the room with such passion for medicine and sunshine even for him being on his last hour of a 24 hour shift he was amazing
- MTM'kaylah TorresDec 4, 20251.0I took my daughter to University Children’s Hospital last night because she was wheezing and had a fever over 102°. She was clearly struggling and getting worse right in front of me. Despite that, we were left sitting in the lobby for over 2.5 hours with no updates, no urgency, and no concern from staff. What made the situation even more upsetting was watching multiple people who arrived after us be taken back immediately. I understand that some cases are more severe, but leaving a child who is wheezing and visibly declining in the waiting room for over two hours is absolutely unacceptable. Eventually I had no choice but to walk out because my baby was getting worse. No parent should ever be put in that position. If I could leave 0 stars, I would. This hospital seriously needs to reevaluate how they handle pediatric emergencies and their triage process. If you love your kids and care about their health take them anywhere but here.
- SCSylvia CastroNov 7, 20252.0ER 14 hour wait. Waste of time .. No other hospital makes a patient wait this long. 🤦🏻♀️.
Frequently Asked Questions About Children's Emergency Department - University Health Women's & Children's Hospital
When is the University Health Children's Emergency Department open?
The Harvey E. Najim Children’s Emergency Department is open 24 hours a day, 7 days a week (children's ED operates 24/7).
When should I take my child to the University Health Children's Emergency Department?
Bring your child to the Children’s ED for urgent or life‑threatening conditions (e.g., severe breathing problems, seizures, severe abdominal pain, major injuries, burns, unconsciousness). For life‑threatening emergencies call 911. For less urgent issues, consider the PediExpress walk‑in clinics. (See University Health 'When to Go to the ER' and 'Conditions' listings.)
What should I bring with my child to the University Health Children's Emergency Department?
Bring photo ID, insurance information, a list of current medications (including doses), any referral paperwork or prior test results if available, a record of allergies, and comfort items for your child (diapers, formula, favorite toy).
Will my child be seen by pediatric specialists, and does the University Health Children's Emergency Department provide trauma care?
Yes — the Children’s ED is staffed by board‑certified pediatric emergency physicians and pediatric specialists from UT Health San Antonio. If needed, patients can be transferred to the hospital’s Level I pediatric trauma center.
Are Child Life specialists available to help my child at the University Health Children's Emergency Department?
Yes — University Health’s Child Life program supports pediatric patients and families to help children cope with illness and procedures through age‑appropriate distraction, play and preparation techniques.
What are the visitor guidelines for the University Health Women’s & Children’s Hospital and Children’s Emergency Department?
Visitor policies may be limited to protect patients and staff. Visitors under age 13 must be accompanied by an adult; visitation can be restricted for contagious patients (including COVID‑19) and masks are optional except where clinically indicated. The care team may limit the number of visitors at any time.
How can I contact or get more information about the University Health Children’s Emergency Department?
For Children’s Emergency Department information call the ED contact number listed on the University Health site (listed contact numbers include 210‑726‑4000 for ED information and 210‑358‑4000 for the Women’s & Children’s Hospital/main campus).
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