Planet Fitness

Reviews

• MT

  Mario Treeman

  2 days ago
  5.0
  Great gym. Lots of space. Lots of equipment
• AP

  Andrew Purcella

  Nov 13, 2025
  5.0
  Hydromassage is worth the monthly subscription.
• BE

  Backup Email

  Nov 2, 2025
  1.0
  I usually don’t write reviews, but I’ve noticed the new manager being disrespectful towards the staff. Almost every time I’ve gone up to the front desk for something the new manager is always scolding/talking down on the employees in a rude unprofessional way. Not sure why they didn’t just promote Daniel to be the new GM, everyone likes him and knows him 🤷
• BB

  Bary

  Oct 24, 2025
  1.0
  I’ve been a member here for a while, and it’s honestly disappointing to see how poorly the manager treats the staff. I’ve watched them talk down to employees right in front of customers, and it creates such an uncomfortable atmosphere. The workers are clearly doing their best, but the way management handles things makes the whole gym feel tense and unwelcoming. It’s a shame because the facility itself is decent and most of the staff are great people. But no matter how good the equipment is, it’s hard to enjoy your workout when you can feel the negativity coming from the top. Management really needs to learn some basic respect and professionalism, until then, I can’t recommend this place. I’ve noticed a few workers that are usually sweet and smiley and tense up whenever the new manager is around, i’m used to being able to have small conversations with workers like caden, harley, and mckinnah but now when i come up to the desk it’s like they’re on lock down. I really hate to say it but i will be canceling my membership here, really disappointed. Do better PF, might just join Crunch
• HJ

  Haley Jilek

  Oct 8, 2025
  1.0
  Planet Fitness... ROCKWALL TX 10/7/25 6:45 PM SUPER EXCITED to get snatched for our CALIFORNIA trip in February, my bestie and I, popped into PF. We come to the front desk where 2 employees stood. We asked for info about becoming a member, expecting a sales pitch, we were we were met with silence and were handed an ipad. Aa my bff inspected the i pad screen, i spoke up asking for membership info, and amenities, I asked the employee to tell me why I should want to work out at PF. The blonde male emploee with blue eyes responded with a single question "Are you sure you want to workout here?" 🤔 Taken back by the response, & slightly puzzled. we assumed maybe he was being playful so we asked in a silly tone "should we not want to workout here?" The reply " ohhh no no its like safe and all" with a snarky tone left us feeling uneasy. The same employee then urged us to go join a different gym in Rowlett. I asked if this gym was closing. He responded no, then which I asked why I would join a gym in Rowlett when I live in Rockwall? He replied "well the new manager is kind of COOKEY, we just have to do whatever he says and just tell him to 'have a good one" *with two thumbs up* plus half of the equipment doesnt work here but we have tanning." All the while the 2nd employee was just pacing on the far side of the desk area... like they were both so serious. So bizarre. Y'all when I tell you I felt like I was in an alternate universe or some shit.... I looked at my bestie, made sure she erased her info off the iPad, and left....... in complete and utter S H O C K We set in the car baffled, shook, dazed and confused, unsettled, like whaaat?! What is going on?! Is it a common thing to turn people away if they dont fit the gym aesthetic ?! Is PF Rockwall discriminating? Are the political hierarchy dramatics getting so bad its own employees are trying to get the gym shut down? Like whats going on? Anyone else been treated like this?! ***UPDATE*** I reached out and never heard back lol

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