H-E-B Pharmacy

2.4
120 reviews

About

Pharmacies
H-E-B Pharmacy was ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the 3rd year in a row in 2023. At your nearby H-E-B Pharmacy located at 10161 W Grand Parkway S in Richmond, the health and safety of Texans is our top priority. As a trusted source for all routine childhood and adult immunizations, H-E-B Pharmacy is also a provider for COVID 19 vaccine. H-E-B is proud to continue our long-term tradition of taking care of Texans.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B Pharmacy
10161 W Grand Parkway S, Richmond, TX
77407, United States

Hours

Reviews

2.4
120 reviews
5 stars
39
4 stars
4
3 stars
0
2 stars
3
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight poor customer service, with staff described as rude, unprofessional, and lacking critical thinking skills.

Wait Times

Customers consistently report long wait times for prescriptions, often exceeding the estimated time given by the pharmacy.

Communication Issues

Many customers express frustration over lack of communication regarding prescription readiness and issues, leading to confusion and dissatisfaction.

Staff Efficiency

Reviews indicate that the pharmacy staff is often slow and inefficient, with multiple instances of mistakes and disorganization noted.

Positive Staff Experiences

Despite the negative feedback, some customers mention positive interactions with specific staff members who provided helpful and courteous service.
  • AA
    Alishah Amlani
    4 days ago
    1.0
    Half the staff is super nice and half the staff is super rude. I understand it can be a tough crowd and long days but that doesn’t allow someone to take it out on customers. Especially 90 year elderly people.
  • PR
    Peter Rodriguez
    Oct 20, 2025
    1.0
    This pharmacy just has bad customer service. They don't reach out through text or call if there's an issue. It starts at the top. I've spoken to the manger and you can see how the bad customer service is allowed.
  • RP
    Rahim Poonawala
    Oct 16, 2025
    1.0
    I went to pick up my prescriptions 24hours after the doctor had sent them. It wasn’t ready and they asked me to come back in 30 minutes instead of doing it right there. Said I should’ve called them and unless they can’t prepare them. Dies it make sense? It was just two weeks ago that my doctor had send another prescription and it was ready in 2 hours and I got a few calls until I picked up next day .
  • DD
    Darnell
    Oct 1, 2025
    1.0
    I have been here three times, in one day. This wait time is ridiculous, I miss my old location 77084. Never had issues like this. I think I am going to take the drive back and get my medicine there.
  • JL
    Jose Lopez
    Sep 27, 2025
    1.0
    Worst customer service I have ever had from a pharmacy. The pharmacist is arrogant and rude. The staff have a horrible attitude and no sympathy. People going to the pharmacy are in need of help and this location makes it worse.

Frequently Asked Questions About H-E-B Pharmacy

Where can I find the latest H-E-B Pharmacy news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Do H-E-B Pharmacies accept walk-ins for COVID-19 and flu vaccines?

COVID-19 and flu vaccines are available on both a walk-in or appointment basis