Business Details
About
Pharmacies
H-E-B Pharmacy was ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the 3rd year in a row in 2023. At your nearby H-E-B Pharmacy located at 10161 W Grand Parkway S in Richmond, the health and safety of Texans is our top priority. As a trusted source for all routine childhood and adult immunizations, H-E-B Pharmacy is also a provider for COVID 19 vaccine. H-E-B is proud to continue our long-term tradition of taking care of Texans.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
2.4
120 reviews
5 stars
39
4 stars
4
3 stars0
2 stars
3
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight poor customer service, with staff described as rude, unprofessional, and lacking critical thinking skills.
Wait Times
Customers consistently report long wait times for prescriptions, often exceeding the estimated time given by the pharmacy.
Communication Issues
Many customers express frustration over lack of communication regarding prescription readiness and issues, leading to confusion and dissatisfaction.
Staff Efficiency
Reviews indicate that the pharmacy staff is often slow and inefficient, with multiple instances of mistakes and disorganization noted.
Positive Staff Experiences
Despite the negative feedback, some customers mention positive interactions with specific staff members who provided helpful and courteous service.
- AAAlishah Amlani4 days ago1.0Half the staff is super nice and half the staff is super rude. I understand it can be a tough crowd and long days but that doesn’t allow someone to take it out on customers. Especially 90 year elderly people.
- PRPeter RodriguezOct 20, 20251.0This pharmacy just has bad customer service. They don't reach out through text or call if there's an issue. It starts at the top. I've spoken to the manger and you can see how the bad customer service is allowed.
- RPRahim PoonawalaOct 16, 20251.0I went to pick up my prescriptions 24hours after the doctor had sent them. It wasn’t ready and they asked me to come back in 30 minutes instead of doing it right there. Said I should’ve called them and unless they can’t prepare them. Dies it make sense? It was just two weeks ago that my doctor had send another prescription and it was ready in 2 hours and I got a few calls until I picked up next day .
- DDDarnellOct 1, 20251.0I have been here three times, in one day. This wait time is ridiculous, I miss my old location 77084. Never had issues like this. I think I am going to take the drive back and get my medicine there.
- JLJose LopezSep 27, 20251.0Worst customer service I have ever had from a pharmacy. The pharmacist is arrogant and rude. The staff have a horrible attitude and no sympathy. People going to the pharmacy are in need of help and this location makes it worse.
Frequently Asked Questions About H-E-B Pharmacy
Where can I find the latest H-E-B Pharmacy news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Do H-E-B Pharmacies accept walk-ins for COVID-19 and flu vaccines?
COVID-19 and flu vaccines are available on both a walk-in or appointment basis
What are the operating hours of H-E-B Pharmacy in Aliana, Richmond?
H-E-B Pharmacy in Aliana is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does H-E-B Pharmacy offer COVID-19 and flu vaccines without an appointment?
Yes, H-E-B Pharmacy provides COVID-19 and flu vaccines on both a walk-in and appointment basis.
Where can I find the latest information about COVID-19 vaccines at H-E-B Pharmacy?
Visit https://vaccine.heb.com/ to learn about current vaccine phases and frequently asked questions related to the COVID-19 vaccine.
What payment options are accepted at H-E-B Pharmacy?
H-E-B Pharmacy accepts American Express, Android Pay, Apple Pay, Cash, Check, Contactless payments, Discover, Mastercard, Samsung Pay, and Visa.
Does H-E-B Pharmacy offer delivery and in-store pickup services?
Yes, H-E-B Pharmacy provides both delivery and in-store pickup services for your convenience.
Is H-E-B Pharmacy ranked for customer satisfaction?
Yes, H-E-B Pharmacy was ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the third consecutive year in 2023.
What are the nearby dining options around H-E-B Pharmacy at Aliana?
Nearby dining options include Honeysuckle White fast food restaurant, Chipotle Mexican Grill, MOD Pizza, Marble Slab Creamery, and Starbucks, perfect for a meal before or after your visit.
Which nearby grocery and retail stores can I visit around H-E-B Pharmacy?
Close to H-E-B Pharmacy are HEB supermarkets, H-E-B Curbside Pickup & Grocery, Hobby Lobby for arts and crafts, and a Coinme currency exchange kiosk for convenience.
Are there fitness or wellness centers near H-E-B Pharmacy in Aliana?
Yes, nearby fitness options include Club Pilates, Orangetheory Fitness Aliana, and Great Clips salon for hair care needs.
How can nearby financial services support my visit to H-E-B Pharmacy?
Nearby financial services such as First Community Credit Union, PNC Bank ATM, Coinme ATM/currency exchange, and Western Union money transfer can assist with your financial needs during your trip.