Tom Thumb Pharmacy

Reviews

• JJ

  John

  Apr 6, 2026
  1.0
  The 2 black girls at the customer service counter, one big one with glasses and threads and the small one who claims she is the customer service supervisor are unprofessional and rude and have no business being in customer service. Tom Thumb had a sale last week, buy one get one free. No digital or paper coupon required. No limits. Mix and Match. Pizza, Ice Cream, etc. I got 2 pizza and one of them was free. I got 2 ice cream, one for $6.99 and instead of ringing up the second one free, it took off $2 off $6.99 and charged me $4.99. I return today and went to the customer service counter with my receipt and the copy of last week paper ad and showed it to the big girl and she said: "This was last week? WHY ARE YOU JUST NOW COMING IN ABOUT IT?" I was polite when I walked up to the counter and showed her the copy of the printed ad and my receipt. But once she gave me the immediate rude unprofessional attitude, I won't be polite anymore. I replied "Am I supposed to come in last week?" Then she started telling me because I got 2 pizzas at buy one get one free and that I already got one of those free, I don't get the 2nd ice cream free. I told her she is wrong and pointed it out on the ad that it doesn't specify limits, requirement of coupons and it's mix and match. She wants to argue. I ask for a manager and the little black girl standing there started talking back to me and saying she is the supervisor. I told her I don't need both of you ganging up on me talking to me at the same time. So the big girl left the counter to go to the side further down where the store director was standing with his assistant managers. I followed her and she told the director that I don't get the 2nd ice cream free. I told him yes I do. It's mix and match. I can buy 100 ice cream and 100 pizzas and get 100 ice cream free and get 100 pizzas free. The store director told her that I was correct and I should had gotten the 2nd ice cream free. I told the store director that those two girls work here and they don't even understand what their promotions are? Then we went back to the customer service counter and the big girl wants my card to give me a refund of $4.99. I told her I paid with a debit card which is the same as cash so I get the refund back in cash. I also told her I was working retail and doing customer service 50 years ago, long before she and the other girl were born and the other girl in a rude and condescending tone said Congratulations. They shouldn't be in customer service when they don't know how to deal with customer and they shouldn't be in retail when they don't even understand their own promotions that they advertise. If they refuse to give the 2nd item free when they advertise buy one get one free, then don't advertise it and don't offer it, make it easy for everyone. It's like the time I went to Kroger and they had the digital coupon for cookies, use up to 5 times in a single same transaction. I got 2 packs and the register didn't give me the digital coupon price. The cashier was arguing with me I had to get 5 of them to get the digital coupon price. She didn't understand what UP TO 5 TIMES meant. I can get 1, 2, 3, 4 or 5 of them and the register should give me the digital coupon price. Tom Thumb is the same as their Houston counterpart Randalls. At one time they were part of Randalls in the 1990s before they were both acquired by Albertson's and Safeway. I have been a customer of Randalls in Houston since 1978 until a job change transfer took me to Dallas in 2004. I was a customer of Tom Thumb at Preston and Frankford from 2004 to 2010 and then customer of this West Campbell Richardson Tom Thumb since 2010. That's 16-48 years total I have been giving my hard earned money to them. I shop for one person: just me. YET each month I rack up 2000-3000 rewards points . One dollar spend in store or online for delivery is one reward point. That is a lot of groceries for just one person!! I expect to be treated with respect and professionalism.
• CF

  Carol Faulkner

  Dec 27, 2025
  5.0
  I had to change pharmacies at CVS. I choose this Tom Thumb. Easy process and had my prescriptions the next day. Friendly staff.
• TR

  Tom Rintelmann

  Nov 23, 2025
  5.0
  This pharmacy staff always go out of their way to help customer. Even when they are extremely busy. I'll keep using This Tom Thumb Pharmacy Tom Rintelmann
• KB

  Kevin Brink

  Jul 3, 2023
  1.0
  My Cymbalta was supposed to be delivered next day. That was Saturday. Its Monday and shows as being canceled. How can they do this. Now they say they can't deliver until Wednesday. I'm house bound. Don't know anyone here and am 61 years old and now have to deal with antidepressant withdrawals.
• KK

  Kimberly K

  Sep 17, 2022
  1.0
  Worst pharmacy! Rude staff, they could careless about your care. They will make a line of 5 people wait and nobody is helping anybody.

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