LensCrafters

Reviews

• HS

  Hayli S

  Apr 3, 2026
  5.0
  I am so happy they brought a lensecrafters to prosper. Their selection of glasses is great. Hailey is also amazing. She gives honest feedback and really cares that you are happy and comfortable in your glasses. My glasses need a lot of adjustment to get them to not fall down my face. So many people adjust them so they push into your head…which just gives you a headache. She was able to make things curve just right to fit perfectly. She was also SO patient with my husband who has no clue what he wants or how things should feel. Hailey is a true asset for this location.
• VM

  Veera M

  Apr 1, 2026
  5.0
  Shoutout to Hailey at LensCrafters Prosper for going above and beyond! I walked in late in the evening, almost at closing time, with a broken string on my glasses. I honestly wasn’t sure if they’d even be able to help me at that hour. Hailey didn’t hesitate for a second — she took care of it right away, fixed my glasses on the spot, and handed them back to me almost immediately. I was not expecting that at all, and it truly made my day. That kind of customer service is hard to come by. Hailey is an absolute gem, and this store is lucky to have her. Highly recommend LensCrafters Prosper — they clearly go the extra mile for their customers, even at the end of a long day!
• IH

  Ivan Hernandez

  Mar 28, 2026
  5.0
  Stopped by to get my glasses adjusted and Hailey was so helpful and she fixed them absolutely fast.
• AK

  Afia Khan

  Mar 26, 2026
  1.0
  We ordered one frame and when it arrived it was totally different than the one we had picked out! One of the lenses also wasn’t installed correctly. Was waiting for a few minutes at the store to pick up our order, and they started helping another customer who arrived after us.
• MM

  MaryBeth McCrary

  Mar 7, 2026
  1.0
  • Horrible experience, don't go to this location. I went to this location because it was new and close. I ordered a pair of new glasses on a Monday, got word they were in late Thursday, went Friday morning to pick them up they were done incorrectly - the manager Michael was there (they were done for distance instead of close up) they had to be redone. Tuesday I called spoke to the assistant manager because Michael wasn't in, and was told that the glasses were never reordered. Extremely upset because I am using a pair of glasses from 4 years ago because the most current ones I had were broken and when asked to fix them when I was in there they could not. So the assistant manager stated she would order them and she sent me a receipt, I asked for a call from the manager she said she would have him call me back. She called me back and said they were going to give me $50.00, she ended up calling me later saying he wasn't coming in but she left a note for him to call me tomorrow. Fine I said.........now since the glasses only took 4 days to come in when they were incorrect I would expect them to come in quick when they made a mistake. I get a vm from the manager on Friday night at 6:40 saying he wanted to touch base about my experience. He was just now getting back to me from Tuesday. I called him Saturday morning and asked why he was just now returning my call, he stated it was the only time he had. Okay somehow I doubt LensCrafters in Prosper is that busy. lol Customer Service obviously is not a number one priority to him. I asked what his Regional Manager's name is so I could speak to him, his name is Mark O'Neil but of course no way to reach out to him. Just a joke. So I still do not have my glasses, its been two weeks and all he can say is opps sorry I made a mistake. The assistant manager in Prosper needs to be made manager she cares more about customer service than he does and maybe if she is promoted then maybe that store will do some good. This will be my last time going, first and last - back to Stonebriar I go. • I have already gone to the website you have below a few times. It’s useless.

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