Kroger Pharmacy

Reviews

• CC

  CherylH

  Mar 29, 2026
  5.0
  Awesome pharmacist and pharmacy workers. My weekly injection pens got stuck and I was panicking so I called the pharmacy since I got my injection pens there. The pharmacist picked up the phone right away and after listening to my problem, hey immediately provided my the manufacturer's phone number as well as guided me on how to best explain the situation to the manufacturer. I followed his advice and got a whole new box replaced for me within an hour of calling the pharmacy. It's really great to have a dedicated and caring pharmacy workers who's there for you, and I will transfer all my meds abd my family's meds from CVS to Kroger
• NL

  Nguyen Le

  Mar 29, 2026
  5.0
  Came in with my mom to pick up her meds, the pharmacist on duty noticed my mom was concerning with a copay of one of her meds. He immediately came over, helped my mom signing up for a manufacturer's coupon and to my mom happiness, she no longer had to pay $180 for that med. And the entire process only took less than 5min. This pharmacy team is awesome
• TT

  Thomas

  Mar 29, 2026
  5.0
  My doctor kept forgetting to send in new prescription for inhaler and I have been without it for a week. I went to the pharmacy, spoke to the pharmacist and he got on the phone to call my doctor right away, he told me to head out for lunch and within an hour and half I received a phone call from the pharmacist telling me my inhaler was ready for pick up. Awesome pharmacist and his workers
• AN

  Alex N.

  Mar 27, 2026
  1.0
  I had a very disappointing experience with the Kroger pharmacy. The staff was unprofessional and lacked basic compassion. My wife has been dealing with a long-term neck injury and relies on prescribed medication for pain management. Instead of showing understanding, they questioned her about picking up her prescription one day early, which is completely within the allowed guidelines. What really stood out was the attitude. When I asked if they could fill the prescription in the morning, around 10 AM, I was told it could not be done until 2 PM. The pharmacist even admitted there was some flexibility, but still refused to help. Last month they filled at before 10 AM. It felt less like a healthcare service or policy and more like dealing with someone on a power trip. There was no effort to help someone clearly in pain. Just a rigid, dismissive approach and a sense that customer care does not matter. Pharmacies deal with people who are hurting, and a little understanding goes a long way. My wife didn't receive any of that here. We will not be returning, and I would strongly encourage others to consider a pharmacy that values professionalism and compassion. It’s also worth noting that judging by the many similar complaints in other reviews, this doesn’t seem like an isolated incident but rather a consistent pattern of poor service.
• BG

  Brittney Gary

  Feb 28, 2026
  1.0
  I called to this pharmacy on 2/28 at 9:08 a.m. and had a very upsetting experience with the pharmacist, Shalena. I called because I realized medication from my previous pickup was missing. That alone was stressful, as I rely on my prescriptions for my health and stability. When I provided the name of the medication that was missing, the pharmacist responded with “of course” and said it was the medicine that was “messing” with me. The tone felt dismissive and judgmental. I left the conversation feeling embarrassed and sad. As a patient, I expect compassion and professionalism, especially when discussing something as serious and personal as my medication. Instead of feeling reassured, I felt like my concerns were minimized. The pharmacy did say they would recount the medication and review security footage, which I appreciate. However, how patients are spoken to matters just as much as correcting the issue. I hope this location takes concerns like this seriously and works to ensure patients feel respected and supported moving forward.

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