Club Pilates

Reviews

• SM

  Sara Murray

  Mar 2, 2025
  1.0
  I was excited to try Club Pilates and signed up for their “free class,” expecting to get a feel for the workout. However, it was not a real class—just a 20-minute introduction to the machine and basic positions. That would have been fine if they had been upfront about it, but I left feeling like I didn’t actually experience what a real class would be like. I got more movement in my own warm-up at home. When it came time to discuss membership options, the front desk staff was unhelpful and dismissive. I had to ask multiple clarifying questions just to understand their policies, as they didn’t provide any clear breakdown of pricing, commitments, or class rollover policies. For example, I learned only by asking that if I buy four classes per month, I must use them within that month or they disappear. No rollovers, no exceptions. I asked if there were any flexible options for people with unpredictable schedules, and the response was simply, “Nope, you’d lose it.” The lack of transparency felt like a red flag. To make matters worse, there’s a three-month commitment and a $100 cancellation fee if you want to stop your membership early—none of which was openly discussed unless you dig for answers. Also, they don’t post any pricing details online or in the studio, which makes it feel like they’re deliberately avoiding informed decision-making. On a positive note, the studio was very clean, the equipment was nice, and I liked the instructor. But overall, I left with a bad taste in my mouth. If I’m investing in fitness, I want a place that values its clients, not one that takes their money regardless of whether they get to use the classes they paid for. The “use it or lose it” model feels unfair, especially when life is unpredictable. Had they offered more flexibility, I might have considered joining. But as it stands, I won’t be signing up. Would not recommend unless you’re okay with rigid policies and zero flexibility.
• JG

  Jyothirmai gullipalli

  Feb 23, 2025
  1.0
  Beware of their shady billing practices! They purposefully charge you and justify it with various excuses. One example— they falsely charge a no-show fee, claiming you didn’t check in. The front desk (Eva) insists you weren’t in class, and then Kristin backs it up, refusing a refund. When confronted, the manager (Haley) changes the reasoning, saying no-show charges are non-refundable. If you argue that you were in class, they blame a “check-in issue” but still refuse to refund. Haha- This seems like a pattern—they find different ways to charge small amounts from various members. Stay alert and don’t fall for their tactics! - Windsong CP
• KK

  kelly kim

  Aug 24, 2024
  5.0
  Started my very first Pilates journey with this place. Enjoying every moments. Whether you are a beginner or an expert, you can totally enjoy. My chronic neck and back pains are gone now and even when they get hurt again, I feel my body is much quicker recovering its own. All the instructors are very nice and friendly, really trying to help all members.
• AW

  Andrae Weatherford

  Aug 22, 2024
  5.0
  This Club Pilates (Windsong) has some of the best instructors in the area. Olivia is a standout. If you have a chance to sign up for her class, Olivia will not disappoint. Her instruction is clear and has direction. When you attend her classes, you are challenged but also appreciate the productive workout.
• CN

  Christine Nguyen

  Aug 22, 2024
  5.0
  Love these classes and instruction Kristine! She is so helpful and doesn’t make me feel silly when I can’t do something

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