Club Pilates

Reviews

• SM

  Sara Murray

  Mar 2, 2025
  1.0
  I was excited to try Club Pilates and signed up for their “free class,” expecting to get a feel for the workout. However, it was not a real class—just a 20-minute introduction to the machine and basic positions. That would have been fine if they had been upfront about it, but I left feeling like I didn’t actually experience what a real class would be like. I got more movement in my own warm-up at home. When it came time to discuss membership options, the front desk staff was unhelpful and dismissive. I had to ask multiple clarifying questions just to understand their policies, as they didn’t provide any clear breakdown of pricing, commitments, or class rollover policies. For example, I learned only by asking that if I buy four classes per month, I must use them within that month or they disappear. No rollovers, no exceptions. I asked if there were any flexible options for people with unpredictable schedules, and the response was simply, “Nope, you’d lose it.” The lack of transparency felt like a red flag. To make matters worse, there’s a three-month commitment and a $100 cancellation fee if you want to stop your membership early—none of which was openly discussed unless you dig for answers. Also, they don’t post any pricing details online or in the studio, which makes it feel like they’re deliberately avoiding informed decision-making. On a positive note, the studio was very clean, the equipment was nice, and I liked the instructor. But overall, I left with a bad taste in my mouth. If I’m investing in fitness, I want a place that values its clients, not one that takes their money regardless of whether they get to use the classes they paid for. The “use it or lose it” model feels unfair, especially when life is unpredictable. Had they offered more flexibility, I might have considered joining. But as it stands, I won’t be signing up. Would not recommend unless you’re okay with rigid policies and zero flexibility.
• JG

  Jyothirmai gullipalli

  Feb 23, 2025
  1.0
  Beware of their shady billing practices! They purposefully charge you and justify it with various excuses. One example— they falsely charge a no-show fee, claiming you didn’t check in. The front desk (Eva) insists you weren’t in class, and then Kristin backs it up, refusing a refund. When confronted, the manager (Haley) changes the reasoning, saying no-show charges are non-refundable. If you argue that you were in class, they blame a “check-in issue” but still refuse to refund. Haha- This seems like a pattern—they find different ways to charge small amounts from various members. Stay alert and don’t fall for their tactics! - Windsong CP
• GJ

  Gullipalli sai jyothirmai

  Feb 22, 2025
  1.0
  The front desk staff has become rude and unprofessional.. “They unfairly charge no-show fees, even if you attend class, just because check-in doesn’t register properly.” At the beginning of the membership they may refund saying it was a mistake, but the next time it happens,( for sure) they charge again and try to justify it. Make sure to check why and when you’re getting charged The manager pretends to help but ultimately just blames customers, even when the mistake is on their end. Refunds are not as quick and easy as the charges. A manager’s job is to assist customers, not blindly follow the front desk. Also, under the Pilates equipment…there’s dust and hair everywhere! Eva and Kristin - How can you insist that I wasn’t in class and charge me a no-show fee without properly verifying? Haley, how can you just accept this claim without checking the facts? A manager’s role is to investigate, not blindly follow the front desk. This is not the way to run a business or gain customer trust.” Poor management *Repeated issues*
• RM

  Raksha Mohan

  Jan 13, 2025
  5.0
  I appreciate the knowledgeable instructors and the individual attention they provide—it truly enhances the experience. However, I faced a disappointing issue with my membership upgrade to unlimited. Despite being charged for two different packages in the same month, the system incorrectly flagged my account with a due balance and canceled all my classes. When I contacted the studio, they acknowledged the error on their end, assured me there was no outstanding balance, and promised a refund for the additional charges. Unfortunately, even after waiting for a week, I received no updates, and I am not allowed to attend even a single class during this time, despite being overcharged. This experience is frustrating and fell short of the otherwise great service I had come to expect. Update: The manager of the studio personally called me after seeing this review, explained that she was unaware of the situation, and promptly resolved the issue with my account. She also compensated for the lost classes, which I truly appreciate. This proactive response has helped restore my trust in the studio, and I hope such incidents can be avoided in the future.
• CN

  Christine Nguyen

  Aug 22, 2024
  5.0
  Love these classes and instruction Kristine! She is so helpful and doesn’t make me feel silly when I can’t do something

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