Club Pilates

Reviews

• SM

  Sara Murray

  Mar 2, 2025
  1.0
  I was excited to try Club Pilates and signed up for their “free class,” expecting to get a feel for the workout. However, it was not a real class—just a 20-minute introduction to the machine and basic positions. That would have been fine if they had been upfront about it, but I left feeling like I didn’t actually experience what a real class would be like. I got more movement in my own warm-up at home. When it came time to discuss membership options, the front desk staff was unhelpful and dismissive. I had to ask multiple clarifying questions just to understand their policies, as they didn’t provide any clear breakdown of pricing, commitments, or class rollover policies. For example, I learned only by asking that if I buy four classes per month, I must use them within that month or they disappear. No rollovers, no exceptions. I asked if there were any flexible options for people with unpredictable schedules, and the response was simply, “Nope, you’d lose it.” The lack of transparency felt like a red flag. To make matters worse, there’s a three-month commitment and a $100 cancellation fee if you want to stop your membership early—none of which was openly discussed unless you dig for answers. Also, they don’t post any pricing details online or in the studio, which makes it feel like they’re deliberately avoiding informed decision-making. On a positive note, the studio was very clean, the equipment was nice, and I liked the instructor. But overall, I left with a bad taste in my mouth. If I’m investing in fitness, I want a place that values its clients, not one that takes their money regardless of whether they get to use the classes they paid for. The “use it or lose it” model feels unfair, especially when life is unpredictable. Had they offered more flexibility, I might have considered joining. But as it stands, I won’t be signing up. Would not recommend unless you’re okay with rigid policies and zero flexibility.
• RM

  Raksha Mohan

  Jan 13, 2025
  5.0
  I appreciate the knowledgeable instructors and the individual attention they provide—it truly enhances the experience. However, I faced a disappointing issue with my membership upgrade to unlimited. Despite being charged for two different packages in the same month, the system incorrectly flagged my account with a due balance and canceled all my classes. When I contacted the studio, they acknowledged the error on their end, assured me there was no outstanding balance, and promised a refund for the additional charges. Unfortunately, even after waiting for a week, I received no updates, and I am not allowed to attend even a single class during this time, despite being overcharged. This experience is frustrating and fell short of the otherwise great service I had come to expect. Update: The manager of the studio personally called me after seeing this review, explained that she was unaware of the situation, and promptly resolved the issue with my account. She also compensated for the lost classes, which I truly appreciate. This proactive response has helped restore my trust in the studio, and I hope such incidents can be avoided in the future.
• CN

  Christine Nguyen

  Aug 22, 2024
  5.0
  Love these classes and instruction Kristine! She is so helpful and doesn’t make me feel silly when I can’t do something
• JR

  Jessica Reyes

  Aug 22, 2024
  5.0
  The instructors are amazing and super nice! Its always fun to attend the classes and the instructors are great at pushing you while still making sure you're feeling good. 🫶🏻
• TM

  Theresa McGregor

  Aug 22, 2024
  5.0
  I love the control class at Club Pilates. I am getting stronger each class. I feel very supported and encouraged.

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