Club Pilates

Reviews

• WM

  Wendi Mead

  Sep 23, 2025
  1.0
  This applies to both Prosper Club Pilates and McKinney Club Pilates. I really tried to like Pilates but it's hard to get into a class unless you book weeks in advance. Then if something out of your control happens within 12 hours of your class, you are charged. My husband and I paid approximately $500 per month for the membership. We never received the discounts promised at sign up and were charged anytime we had to cancel 10 hours before the class started (HAS TO BE 12 OR MORE). It's unrealistic and only benefits Club Pilates. Anytime I had any free time for a class, there wasn't one available. After 70 classes, I was never approached about moving the next level. On my own, I went from 1 to 1.5. You are very much on your own regarding your advancement. As far as the equipment and facility, they are both adequate. Another irritating issue that finally pushed me to cancel was the bad attitudes many of the teachers had. Each one uses different terminology and if you make a wrong move they make snarky comments. One instructor angrily grabbed my foot to move it while gritting their teeth. I have been going to exercise classes my entire life. I can follow instructions when given clearly. Would not recommend.
• TW

  Terry Wildman

  Jun 30, 2025
  3.0
  I, like others have been very frustrated with the "waitlist" experience. I was not introduced to the pilates experience adequately. I downloaded the app and had to figure out the system on my own. I agreed to a 3 month trial, injured my knee bursa and was told a form would be emailed to me, to be signed by my ortho doc so I could heal, resume classes and continue my membership at the current rate, rather than the expected cost increased rate. I did not receive the promised email. After weeks of being waitlisted, I received a text saying my 4th month charge was due. I had called on more than one occasion to get clarification as to my status because I was of the opinion that I did not receive what I should have received for the 3 month trial that I had paid for. Again, I received notice (voicemail) to inform me that my 4th month payment was past due. I attempted to call but was unable to reach a human. Eventually I did speak to a Prosper representative who stated that I would receive a call from another individual before the week was out.I never received that promised phone call. Summary: Inadequate communication and the waitlisting system does not work for me. The instructors are GREAT. In the 2 and 1/2 month that I participated, I never had a bad instructor. They were knowledgable, helpful when needed and encouraging. I have no beef with the instructor. Flexibility is must to avoid being waitlisted. Management needs to communicate better and be honest and realistic to potential members as to what they actually are offering.
• YB

  Yasmine Ben

  Jun 25, 2025
  1.0
  I really tried to give this place a fair chance, but the experience has been nothing but frustrating. The waitlist system is completely flawed—you don’t get notified when a spot opens up, so you’re expected to keep checking the app like it’s your full-time job. Today, I arrived just five minutes past the cutoff after rushing through traffic, and was still turned away. They said I’d be credited, but that never happened. The truth is, unless you book way in advance, it’s nearly impossible to get into a class. If you get off the waitlist at the last minute and can’t make it, you’re penalized. It’s incredibly inconvenient and unpredictable. You basically have to put your life on hold.
• CP

  Casey Pedersen

  Jul 18, 2024
  5.0
  Great workout, great instructors, and plenty of class options if you have a busy schedule!

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