Club Pilates

Reviews

• VW

  Veronica Wright

  Feb 3, 2026
  1.0
  Would give 0 stars if could! Called to cancel due to an elbow injury. I called today after my monthly charge hitting my bank yesterday and told them it was fine that they charged me yesterday but requested to cancel starting next month. The manager AMALY refused and told me that I will be charged next month regardless and would not make an exception even though I have a doctors report from urgent care. I'm a manager of an aesthetic clinic and would never operate in such an unprofessional manner. RUN!!!! Do not sign up here!
• AJ

  Amber Jones

  Dec 19, 2025
  1.0
  Disappointing and unprofessional experience. I attended a class today at Club Pilates and was extremely uncomfortable with how the instructor, Dessria, interacted with me throughout the session. At one point, I briefly glanced at my phone due to an urgent personal matter. Despite it being momentary, Dessria repeatedly instructed me to put my phone away in a condescending, disciplinary tone, as if I were a child. I understand and respect studio rules, but the manner in which this was addressed was excessive, unprofessional, and embarrassing in a group setting. After class, when returning my equipment, I placed the jump board back incorrectly. Rather than handling it professionally or simply correcting it herself, Dessria attempted to instruct me again in a patronizing way. At that point, the interaction felt unnecessarily hostile. I am a paying client — not an employee — and do not expect to be spoken to or managed in that manner. Additionally, there was a noticeable difference in how ClassPass members were treated compared to studio members. The overall tone felt dismissive, as if booking through ClassPass made participants less deserving of respect. That distinction should never affect how clients are spoken to in a class they paid to attend. I am an adult, a professional, and a business owner in this area. I attend fitness classes for wellness, not to be chastised or made uncomfortable. Unfortunately, this experience left a negative impression, and I hope management seriously reviews how instructors communicate with all clients, regardless of membership type.
• WM

  Wendi Mead

  Sep 23, 2025
  1.0
  This applies to both Prosper Club Pilates and McKinney Club Pilates. I really tried to like Pilates but it's hard to get into a class unless you book weeks in advance. Then if something out of your control happens within 12 hours of your class, you are charged. My husband and I paid approximately $500 per month for the membership. We never received the discounts promised at sign up and were charged anytime we had to cancel 10 hours before the class started (HAS TO BE 12 OR MORE). It's unrealistic and only benefits Club Pilates. Anytime I had any free time for a class, there wasn't one available. After 70 classes, I was never approached about moving the next level. On my own, I went from 1 to 1.5. You are very much on your own regarding your advancement. As far as the equipment and facility, they are both adequate. Another irritating issue that finally pushed me to cancel was the bad attitudes many of the teachers had. Each one uses different terminology and if you make a wrong move they make snarky comments. One instructor angrily grabbed my foot to move it while gritting their teeth. I have been going to exercise classes my entire life. I can follow instructions when given clearly. Would not recommend.
• KG

  Kangna Gupta

  Jan 24, 2025
  1.0
  This is for the communication that need to happen for someone who has never been to Pilates. Say it upright that for intro class even if you are TWO MINUTES late, you won’t be allowed. I received atleast 10 messages regarding liability form and socks and none of the person cared to mention that. Drove 20 mins for a 7:30 class, I reached at 7:32!! As much as I understand the rules, I would like to know it in advance specially when you are telling all other things in every text! I would have rescheduled instead of rushing. I am not coming to at least this center just because it felt like no one cared and valued.
• LT

  Laura A Torres

  Mar 17, 2024
  2.0
  I was a member for 3 months and the only instructor that I like was Marine! She’s great. Cost vs benefit nah… I currently work 8 hours a day and their schedules are not flexible for me. If you can not go they still charge you for the class and you miss the credit. Thanks!

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