PTConcepts of Plano West

Reviews

• DM

  David Mendoza

  Jan 30, 2026
  5.0
  This review is long overdue (about six months, in fact) , but the care I received absolutely deserves recognition. I’ve been an ICU RN for more than twenty years, and the physical demands of the job have definitely caught up with me. Over the years I’ve seen several PTs and chiropractors, with experiences on both ends of the spectrum: some offered the bare minimum with little attention to patient-centered care, while others were warm and empathetic but lacked consistent structure. At this clinic, however, I finally found the perfect balance. Dr. Desai is an exceptional physical therapist. She takes the time to explain the entire plan of care in a clear and detailed way, and she genuinely wants your feedback. Every treatment option is reviewed thoroughly, so you always understand what to expect and why it’s being done. Her bedside manner is outstanding: attentive, calm, and reassuring. When she performs dry needling, her technique is so gentle and precise that you never feel uneasy. You can tell immediately that she truly cares about her patients’ well-being. Dr. Spencer is equally remarkable. As a chiropractor, his approach is always tailored to your specific needs, never a one‑size‑fits‑all adjustment. Before every session, he takes a moment to ask what’s hurting most that day or what has changed since the last visit. His chiropractic adjustments are never painful, and with each appointment you can genuinely feel your mobility, flexibility, and overall pain levels improving. His goal is clearly your long‑term wellness, and it shows. Like Dr. Desai, he has that rare “feather touch” with dry needling; something I’ve learned is not common. I say all this with complete confidence, having seen numerous chiropractors over the past 15 years. I also want to give special recognition to Dom, the PT tech, who played a huge role in my progress. Throughout every session, he was encouraging and genuinely invested in helping me regain mobility and function. He always explained each exercise clearly; how to do it, what it was targeting, and why it mattered. I felt safe and supported knowing he was monitoring my technique closely from start to finish. His dedication to helping patients move from limited mobility and pain back to full range of motion is truly commendable. After years of inconsistent or impersonal care at other clinics, finding a team that is both highly skilled and genuinely compassionate has been a game changer for me. The progress I’ve made here has been remarkable, and I’m incredibly grateful for the expertise and kindness of everyone involved. I can’t recommend this team enough.
• TP

  Theresa Perry

  Jan 29, 2026
  5.0
  All I can say is PHENOMENAL! AMAZING! I’ve been in pain for 2 weeks and in one session I feel 80% better! I’m positive in the morning I’ll feel 100%! The professionalism and care there is unheard of. I literally bust out crying from relief and pure happiness! Special thank you to the chiropractor that explained my back and spine so thoroughly and making me feel so much better! Thank you so much!
• TL

  Travis John Lemley

  Jan 21, 2026
  5.0
  Great team and staff. Vidhi is awesome. Emma and Dom keep you on track. If you have a PT need I have not found any place better. They communicate effectively and work well with associated medical providers to ensure your recovery is as effective and efficient as possible.
• GP

  Gerald Plough

  Jan 21, 2026
  5.0
  Actually I have been coming here for more than 6 months so far pre and now post left shoulder replacement surgery and things are getting better. I am glad I learned all the exercises pre surgery that has made it better post surgery. Vidhi has been great and very courteous and attentive with her care. She is going to help me over the next few months back to full range of motion and mobility. Brisa, Emma, and Dominic are great to work with and Ada always helps me quickly schedule out my future appointments. Even appreciated Josh when he filled for Vidhi a few times. Overall wonderful place with nice caring staff. No bones about it, they put you through hell in PT but it is all worth it in the long run.
• MR

  Mario Rodriguez

  Oct 10, 2025
  5.0
  Excellent care and results! I can’t say enough good things about this clinic. The chiro (Dr. Spencer) and physical therapists (Dr. Vidhi) and their techs (Dom and Zack, who's no longer there) genuinely care about their patients and take the time to understand your specific needs. When Dr. Josh Podzielinski was covering for Dr. Vidhi, he was excellent as well! He went into detail about my issues and helped me understand things a lot better. Dr. Spencer is the same. Great doctor and will recommend different treatments to get you feeling better quickly. He's knowledgeable and takes his time to answer any questions you may have. From the moment you walk in, the staff is friendly, professional, and welcoming. The team is incredibly knowledgeable and explain everything clearly. They make sure you feel comfortable with every step of your treatment. I noticed a huge improvement in my mobility and pain levels after just a few sessions. The combination of chiropractic adjustments and personalized physical therapy exercises really makes a difference. I've been coming for a few months now and it's highly likely that I will continue being a patient for as long as I need it. Highly recommend this place!

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