Dear HeartPlace Team,
I am writing to express my sincere gratitude for the exceptional care I received during my recent stress test and PET/CT imaging at your clinic located at 5085 West Park Boulevard, Suite 160.
I was extremely anxious going into the appointment, especially due to my claustrophobia. I was honestly terrified and struggled emotionally throughout the test. There were moments when I truly felt like I wouldn’t be able to get through it.
During this time, Hai, the Nuclear Medicine Technologist, made an incredible difference for me. From the moment he came in, he took the time to ask how I was doing and truly listened when I told him I was not okay. His calm presence, reassurance, and kindness helped ease my fear. He talked with me about everyday things, helped distract me from my anxiety, and gently guided me through every step of the process by telling me what to expect, how long each part would take, reminding me to breathe deeply, and reassuring me as I was moved in and out of the machine. Because of him, I was able to stay calm and complete the test successfully.
I also want to acknowledge Arab, who assisted with the stress test and imaging. She was very kind, gentle, and professional, and made me feel cared for throughout the process. Together, they worked as a wonderful team.
I am so thankful for both of them, not just for their technical skill, but for their compassion, patience, and understanding of how frightening medical procedures can be for anxious patients. Their care truly made all the difference.
Please know how grateful I am for Hai and Arab, and for the kindness and humanity they bring to their work every day.
Heartfelt thanks!