HeartPlace Plano 15th Street

Reviews

• WS

  Wanda Santos

  Dec 30, 2025
  1.0
  I am currently waiting in the office this morning to speak with you in person regarding this matter. This behavior is unacceptable. My time is just as valuable as that of your office and its staff. Being given the runaround due to your office’s failure to complete required authorization work—work that should have been handled in advance—is not acceptable under any circumstances. After making multiple attempts to resolve this issue appropriately, I was forced to come to the office in person. While there, I experienced additional unprofessional conduct that further escalated the situation. The receptionist walked away to the back of the office while making comments about me being rude, rather than addressing my concerns professionally or attempting to assist with a resolution. Shortly thereafter, the office manager came out and engaged with me in a confrontational and inappropriate manner, including using dismissive gestures and an unprofessional tone that is wholly unacceptable in a medical environment. This conduct was disrespectful and escalatory, particularly given that the issue stemmed from the office’s own administrative failures. No patient should be treated in this manner, especially when the situation is the direct result of the office not doing its job, and not for the first time. I am here this morning expecting accountability, a clear explanation of how this failure occurred, and a prompt resolution. I also expect an explanation as to why repeated calls to the office went unanswered and why staff members responded with unprofessional behavior when I attempted to address an error caused by your team
• TP

  TR Pics

  Dec 9, 2025
  2.0
  Stayed on hold for FORTY-FIVE minutes waiting for the Front Desk to pick up to schedule an appointment. That should be unacceptable. The office manager needs to look into this, because it's inefficient and just plain...rude.
• AA

  Abe

  Nov 4, 2025
  1.0
  Get ready for 45 min hold time to schedule a simple appointment. Their portal doesn't allow for an appointment request either.
• AA

  Anastasia

  Mar 11, 2025
  1.0
  Front desk is incompetent and rude. So very very rude.
• VW

  Vivian Wolfson

  Jun 3, 2020
  5.0
  My husband and I both go to Dr. Duncan and we really like him. We feel as though we are in good hands. He has a very pleasant demeanor and never rushes through our appointments. He answers all our questions in terms we can understand. We would definitely recommend Dr. Duncan.