Planet Fitness

4.4
982 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1671 1H-35 S, New Braunfels, TX
78130, United States

Hours

Reviews

4.4
982 reviews
5 stars
672
4 stars
164
3 stars
47
2 stars
23
1 star
76

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Mixed reviews on cleanliness; some praised the gym for being clean, while others reported dirty restrooms and equipment.

Staff Performance

Staff is generally friendly and helpful, but there are complaints about unprofessional behavior and high turnover.

Equipment Availability

Concerns about equipment being broken or missing, with some customers noting a lack of certain machines.

Atmosphere

The gym has a welcoming atmosphere, but some customers feel it is overcrowded and cramped.

Membership Issues

Difficulties with membership cancellation and management, with reports of unresponsive staff and unclear policies.
  • HS
    Hannah Sherman
    4 days ago
    1.0
    Hadn’t been at this gym in over 6 months due to being pregnant. Went in on 11/19/25 to start working out again. Before working out I went to the front desk to get a gym reimbursement form filled out and signed by my employer. Manager at front desk proceeded to tell me they couldn’t fill it out and didn’t want their name on the form. However the form needed their information for me to get reimbursed by my employer. Eventually an associate decided she would fill it out for me since the manager refused. While the associate was filling out my form an ice cream truck drove up and all the associates ran outside to get ice cream cones in front of me and another customer and came back in and proceeded to eat the ice cream cones in front of me. Very unprofessional. Also noticed that the 30 minute rotation gym equipment had been removed from the back area and placed in the front of the gym. Very odd of them to do this and felt very uncomfortable doing weight machine workouts in the front of the gym.
  • KO
    Kennedy Osagie
    4 days ago
    5.0
    Not a bad gym. I like working out late night because it is always crowded during the day. The young guy that works late night with the long black hair keeps the gym clean. He is always cleaning. Please give him a raise.
  • JR
    Jonathan Rierson
    5 days ago
    1.0
    Couple years ago I signed up and was frequently at the gym, then I moved somewhere that didn't have a PF nearby so I canceled my membership (this was after I already had it for about 2 years) as I was canceling it I found out they were double charging me the entire time, wasn't happy but I took the loss figuring it should've noticed sooner, I informed the manager about it while I was canceling (for some reason they were the only one that can cancel memberships) after days of trying to catch them at work cause they were never around. Fast forward to today (about 1 1/2 years) after I had gone through the hassle of canceling my membership IM STILL BEING CHARGED, I'm going to assume it was just incompetence on the managers part and I hope they are no longer there, but over all that time im now about $600 extra dollars out at least in gym membership fees that should not have existed. 10/10 never signing up with you guys again. And make it easier to cancel these things, why do I HAVE to be there in person when a manager isn't guaranteed to be there when people what to cancel, just let me do it online so I don't have to spend the extra hour an a half doing this. Ill see you in a bit to to cancel again i guess
  • NR
    Neftali Rivera
    Nov 16, 2025
    5.0
    After the new machines upgrades this gym is another level ... Love it!!!.... and the "Crowd Meter" in the app is super helpful!!!!
  • NN
    NDM NDM
    Oct 16, 2025
    2.0
    Sorry but this gym no longer meets my needs. I always loved going there as a senior citizen because there was plenty of room to maneuver through the equipment and it was known for being a judgement free zone. The circuit was secluded for us so that we could work through the machines at a steady pace without being in anyone’s way. The equipment was easy to get on and off so we weren’t concerned with falling. Others had the greater part of the gym to use with the bigger machines and for heavier workouts. Now the gym is very crowded with additional machines. I know that this indicates the financial aspirations off the CEO’s over the needs of a population that would still like to go to a gym but Planet Fitness has now become like all the other gyms in town who have no room for the seniors at a reasonable price.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in New Braunfels, TX?

Planet Fitness New Braunfels is open 24/7 every day of the week, with special holiday hours on certain dates.

Where is Planet Fitness located in New Braunfels, TX?

Planet Fitness is located at 1671 1H-35 S, Ste 401, New Braunfels, TX 78130, USA.