H-E-B Pharmacy

Reviews

• JJ

  Jordy J

  Dec 24, 2025
  1.0
  On Christmas Eve, I came to this H-E-B pharmacy to pick up a prescription for my three year old daughter who had just come out of surgery. We were tired, stressed, and just trying to get her home with the medication she needed. The prescription was correct except for one small clerical mistake, the doctor accidentally wrote 2024 instead of 2025. That was the only issue. What made this experience unacceptable was how it was handled. We were there for a long time before anyone even told us what was wrong. When they finally did, Cameron and Carmen were both rude and dismissive. Instead of calmly explaining the situation and helping us work through it, they repeatedly told us that “the State Board doesn’t allow” anything to be done, as if there were absolutely no options, which did not feel honest or accurate. Cameron spoke to me in a scolding and condescending way, and even criticized the doctor in front of me. I wasn’t there to argue, I was there to get medication for my child after surgery. Being talked down to and made to feel like a problem was upsetting and completely unnecessary. Once I pushed back and asked for help getting the issue corrected, the attitude only got worse, as if calling the doctor to fix a simple typo was some unreasonable request. This entire interaction felt cold, dismissive, and unprofessional. When a parent is standing in front of you trying to get medication for a post-surgery toddler, there should be urgency, compassion, and basic respect. None of that was shown here. I truly hope management looks into this, because no family should be treated this way in a moment like that.
• KE

  Kasina Emmanuel

  Nov 15, 2025
  1.0
  Whats the point of making an appointment if you still have to wait half an hour after arrival for a flu shot. Extremely poor service.
• CP

  Chris Pierce

  Sep 27, 2025
  4.0
  Better than most I haven't had any issues but my wife can't catch a break has problems almost every time
• MM

  Martha Marquez

  Feb 6, 2024
  1.0
  The service and quality have severally declined. Especially over the last few months. It’s quite sad. They are constantly under staffed. seems they have no resolution and I’d be surprised if they stay open any longer. Unfortunately I’ll be looking for a different pharmacy.

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