Planet Fitness

4.1
865 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1016 Pioneer Rd, Mesquite, TX
75149, United States

Hours

Reviews

4.1
865 reviews
5 stars
512
4 stars
161
3 stars
60
2 stars
34
1 star
98

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and unhelpful staff, with several customers expressing dissatisfaction with their interactions.

Cleanliness

While some customers noted that the gym is clean, others reported issues with dirty bathrooms and unemptied trash cans.

Equipment Issues

Many customers complained about broken or outdated equipment, with some machines being out of order for extended periods.

Overcrowding

Several reviews mentioned that the gym is often overcrowded, making it difficult to access equipment.

Customer Service

Customers expressed frustration with poor customer service, including difficulty in reaching management and resolving billing issues.
  • BR
    bryan ramirez
    2 days ago
    5.0
    This planet has really cool and really chill workers here I like how they always have plenty of space to hit all of my works out and honestly I am very cool with everyone here and over all I really love this planet fitness much respect to the workers who are always doing something and being kind to all customers
  • JM
    Jeffrey Myers
    2 days ago
    4.0
    The absolute best staff of any public establishment I've ever frequented. Would love to know the secret sauce to keep Stanleigh so friendly overnight. That being said; pro-tip: don't forget your soap. Only two out of six dispensers in the men's locker room have worked for weeks. Second peo-tip: if you need a hair dryer.... that's been broken for months.
  • ED
    Ernesto Dominguez
    Oct 28, 2025
    1.0
    Evelyn (worker) is a very rude person and doesn't know how to talk to people, she kicked me out of the store. 😡😡😡
  • SG
    Samantha Garcia
    Oct 22, 2025
    3.0
    Good gym, but needs to work on their water system. Always too cold to shower. Please have your warm water ready for the winter. Not everyone can tolerate freezing cold water 😒
  • AD
    Aurora Delgado
    Oct 16, 2025
    1.0
    This gym has rude and disrespectful employees. This morning they wouldn't let my son in with me. I have a Plus membership. This is the first time they've asked me how old he is, and the employee told me he can't be there. I've seen children much younger than mine using the machines. I canceled my membership. They charged me almost $63 and the employee refused to give me my receipt. I asked for the manager, but she wasn't there. She said she wouldn't come either. I demanded a receipt, and she started talking to a woman on speakerphone, asking her how to print the receipt. I could hear her using rude language toward me. How is it possible that you have that kind of people serving customers? These rude little employees don't know that gym members get their salaries, and they don't even know how to print a receipt. It took them about 20 minutes to finally give it to me. I'm so glad I canceled my membership. I won't be paying $27 a month for them to not let my guest in and the rude little employees. If the guest's age is supposed to be 13, why did the employee tell me my son shouldn't be there? When she asked, I replied, "He's 13." This only confirms that they don't train their people to provide good service and to have a bad attitude toward anyone they want.

Frequently Asked Questions About Planet Fitness

What is the mission or philosophy of Planet Fitness at Mesquite (Pioneer Rd), TX?

Planet Fitness believes everyone is strong in their own way and provides a welcoming 'Judgement Free Zone®' with best-in-class equipment for all fitness levels.

What are the operating hours of Planet Fitness at 1016 Pioneer Rd, Mesquite, TX?

Planet Fitness is open 24/7 every day of the week, with special holiday hours on certain dates.