HeartPlace McKinney

Reviews

• WS

  Wanda Santos

  Dec 30, 2025
  1.0
  The language and conduct used by your office manager during this interaction were entirely inappropriate and unacceptable. Statements such as “this place is a shit show” and “I’m not sure how you identify yourself as a person,” made directly to a patient, are unprofessional, disrespectful, and have no place in a medical practice. At no point did I use profanity, make personal insults, or speak inappropriately to this individual. Despite that, I was subjected to profanity and a personal remark that was demeaning and unnecessary. Patients should never be spoken to in this manner, particularly when they are raising legitimate concerns about administrative failures and unprofessional behavior. This situation reflects a broader pattern of poor management, lack of accountability, and unacceptable patient treatment within this practice. Administrative errors are one issue, but responding to patients with profanity and personal insults represents a serious breach of professional standards. I will be submitting a formal complaint regarding this practice and the conduct of its staff. If meaningful changes are not made, HeartPlace risks losing patient trust and retention. This is unfortunate, as Dr. Eades is an excellent physician; however, the overall operation and professionalism of the staff require significant improvement. Patients deserve competent administration, respectful communication, and professional conduct at all times
• RS

  Robert Sanderford

  Dec 12, 2025
  1.0
  The office manager is either negligent or completely incompetent because every time I've had an issue it's because of something she has done. She has a rude tone and always seems to blame the problem on someone else. Dr. Eades is a terrific doctor, but the problem is that I have difficulty seeing him because she is so horrible at her job
• AD

  Asher Davis

  Nov 17, 2025
  1.0
  Had an incredibly aggravating and outright ridiculously terrible experience with them- I highly advise finding somewhere else to go. For starters, my first appointment was useless, they didn't even try to help diagnose what was going on with my heart, it was just an appointment to tell me I needed more appointments. Knowing I was cash pay, they tried to schedule me for an echocardiogram and a stress test on two separate dates because they claimed you cannot do both tests on the same day which is outright ridiculous. After this I was already annoyed as they tried to scalp me for as much cash as they could, so I decided to cancel those appointments shortly after and go to a different cardiologist. After cancelling the appointments, I continued to receive calls, texts, and emails reminding me of my upcoming appointments. I then called to make sure they were cancelled and that I would not receive anymore messages, however I continued to receive reminders, so I called again making sure I would not receive reminders and that my appointment was cancelled, then following this I received more reminders. I called again and still nothing changed, so I just ignored the reminders because they never stopped. Now in November, 2 months after my original appointment I receive an email with an additional balance... Heartplace decided they wanted to try and scalp me for even more money, even though I already paid in cash after my original appointment. So frustrating.
• TS

  Toni Sortino

  Nov 13, 2025
  1.0
  Trying to talk to anyone is non existent and waiting for over 30 minutes with no option to leave a message although it says you can, you can't. Scheduling and communication is terrible. Showed up for an appointment and the doctor wasn't even there. No for warning. Trying to change my son's appointment at request of their office but no one answers a phone. Hire more help