Club Pilates

Reviews

• MD

  M D

  Oct 14, 2025
  1.0
  Unfortunately, due to a late work meeting and heavy traffic, I arrived at 4:33 PM for a 4:30 class. Upon arrival, I was informed I was 5 minutes too late by the front desk staff member, Angelina. This wasnt true because it was 4:34 by the time the conversation exchange occurred and when I said it’s now 4:34 she said well it’s 30 seconds before 4:35 … and that I would not be allowed to join the class and would be marked as a no-show. I stated i will then sit in on the class, but was told that I would still be counted as absent and charged, regardless. I understand the importance of punctuality and policies, but I could not find any clearly stated rule indicating that being more than five minutes late would result in a no-show and fee. I believe this situation could have been handled with more flexibility and better customer service. Angelina's response came across as dismissive and unaccommodating, which was disappointing. Based on this experience, I felt unwelcome and discouraged from returning. I hope this feedback can be used constructively to revisit how late arrivals are handled and ensure staff are trained to communicate policies clearly and with empathy. I will not go back based on this experience.
• WM

  Wendi Mead

  Sep 23, 2025
  1.0
  This applies to both Prosper Club Pilates and McKinney Club Pilates. I really tried to like Pilates but it's hard to get into a class unless you book weeks in advance. Then if something out of your control happens within 12 hours of your class, you are charged. My husband and I paid approximately $500 per month for the membership. We never received the discounts promised at sign up and were charged anytime we had to cancel 10 hours before the class started (HAS TO BE 12 OR MORE). It's unrealistic and only benefits Club Pilates. Anytime I had any free time for a class, there wasn't one available. After 70 classes, I was never approached about moving the next level. On my own, I went from 1 to 1.5. You are very much on your own regarding your advancement. As far as the equipment and facility, they are both adequate at Prosper. The McKinney location reformers have seen better days and the TRX straps get hung up. Another irritating issue that finally pushed me to cancel was the bad attitudes many of the teachers had. Each one uses different terminology and if you make a wrong move they make snarky comments. One instructor angrily grabbed my foot to move it while gritting their teeth. Would not recommend.
• JT

  Jackeline Lee Teixeira

  Aug 20, 2024
  5.0
  Since I started taking pilates classes, my body has started to get stronger and I feel less pain, suspend classes with Desseria is one of my favorites.
• SG

  Summer Guerra

  Oct 16, 2017
  5.0
  I’m addicted! The instructors are very knowledgeable and helpful. Every class is different! If flow2 were available at 12ish everyday I’d be there everyday!!! I’m serious. It’s that good. My friends and family have all noticed a change in my body and attitude! Worth it!

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