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LensCrafters

4.7
(496 reviews)

Business Details

2717 Commercial Center Blvd, Katy, TX
77494, United States
(281) 394-7145

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
2717 Commercial Center Blvd, Katy, TX
77494, United States

Hours

Reviews

4.7
496 reviews
5 stars
458
4 stars
5
3 stars
4
2 stars
3
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their exceptional service, highlighting their friendliness, professionalism, and willingness to help.

Staff Expertise

Many reviews noted the staff's knowledge and ability to assist with insurance questions, frame selection, and product recommendations.

Welcoming Atmosphere

The store was described as welcoming and non-intimidating, making customers feel comfortable during their visits.

Product Quality

Customers expressed satisfaction with the quality of glasses and lenses, often mentioning good deals and value for money.

Mixed Experiences

While most feedback was positive, a few customers reported issues with order fulfillment and communication, indicating room for improvement.
  • FF
    Frensify
    6 days ago
    1.0
    I waited 2 weeks and 2 days for a response concerning when my grandson's glasses would be ready for pickup. The store' response to two previous calls fro me assured me that the glasses would be ready on 2/24. I called on 2/24 and after being told there was a problem getting the lens, I asked to speak to the manager. The manager returned my call stating that she'd reached out to the lab and the glasses would be available by 2/27. On 2/27, I get a call from LensCrafters's stating that the frames were unavailable and offered another pair of frames they had in store in which I declined and stated that I'd be in the store for a full refund .What bothers me the most is that I was the only one reaching out and never once did store employees reach out to the lab to inquire about the glasses until after I kept calling and inquiring. I've bought 2 pairs of glasses from UV LensCrafters's and each time, the glasses were there for pickup within 8-10 days. I'm not sure who dropped the ball on this pair but I will not buy any more red glasses from LensCrafters nor refer friends again to this location.
  • SM
    Sydnay Morton
    Feb 21, 2026
    5.0
    off the walk in was greeted by Alejandra G, wonderful encounter, we had laughs and a really good connection, will be back to see her for my prescription!
  • SM
    Sierra Morgan
    Feb 12, 2026
    5.0
    I went in and was helped by Alejandra. She was extremely helpful, she took the time make sure I understood what my insurance covered and then she helped me pick out a super cute pair of glasses. Extremely thankfully for her and I will be going back.
  • MC
    mark camberwears
    Jan 16, 2026
    5.0
    Whenever we go to LensCrafters at La Sonterra, Mohammed and Leslie do a fantastic job. They consistently take great care of us and make sure we get exactly what we need in a timely manner. We always feel well looked after. I definitely recommend them— they’ve been wonderful to me and my family, and we will continue to use them
  • DR
    Dionna Renee
    Jan 12, 2026
    5.0
    This location has the best customer service ever! You can truly tell they take pride and joy in helping their customers and always go above and beyond. The women there are so sweet. Thank you so much for making my experience amazing! This will definitely be my go-to location.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.

Brand Certified Facts from LensCrafters

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Certified March 01, 2026Yext Knowledge Graph
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