BODY20

Reviews

• KL

  Kaitie Layne

  2 days ago
  1.0
  Since my previous reviews have been removed, I am reposting because the statements below are factual and supported by written documentation, including cancellation confirmations and records provided directly by the studio. I received evidence from the studio showing that the cancellation agreement I signed -- reflecting a final payment date of 12/27/2025 -- was later altered to reflect 1/27/2026. I did not authorize, initial, or re-execute any modification to that agreement. The Studio Manager acknowledged that an “adjustment” was made to the document. Prospective members deserve transparency regarding billing practices and cancellation handling. I am sharing documented facts so others can make informed decisions. For clarity, the individual responding under the title “Owner” on Google is not the local studio owner. I am currently in direct communication with the studio’s actual owner regarding this billing dispute after the Studio Manager indicated she would no longer handle the matter. _______________ The workouts at this studio were effective, and I did see benefits from the program itself. However, my overall experience was significantly impacted by concerns regarding sales practices, pricing transparency, and cancellation handling. Sales Practices During progress reviews tied to my InBody scans, the Studio Manager promoted wellness peptides connected to her personal multi-level marketing business. I did not feel this was appropriate in a professional fitness setting. These sessions should focus on Body20 services, not outside ventures. The repeated promotion made me uncomfortable and felt misaligned with the purpose of those meetings. Pricing Transparency I later became aware that other members were paying significantly different monthly rates for comparable packages. The explanation provided to me regarding pricing differences did not align with the information available (direct from a family member who was also a member of the studio), which eroded my trust. Cancellation & Billing Concerns When I needed to cancel due to a change in my work schedule, the process required multiple requests and repeated offers of alternative packages before the cancellation was processed. I executed a cancellation agreement reflecting a final payment date of 12/27/2025. In January 2026, I received two separate written confirmations stating: “There are no future payments scheduled.” My recurring monthly payment had consistently processed on the 27th of each month since June 2025. No charge ran on January 27, which aligned with the agreement being terminated. Despite this written confirmation, I was charged again on February 3, 2026 -- outside of my normal billing cycle and after written confirmation that no future payments were scheduled. After raising the issue, I was provided a copy of the same signed cancellation form reflecting a revised final payment date of 1/27/2026. I did not authorize, initial, or re-sign any modification to this agreement, nor was a revised version presented to me for acknowledgment. The Studio Manager acknowledged that an “adjustment” was made to the document. Because the charge was inconsistent with the written cancellation documentation, I formally disputed it with American Express. The dispute was resolved in my favor and the charge was refunded. I should not have had to involve my credit card company to have a written cancellation honored. At this price point ($349/month), customers reasonably expect professionalism, transparency, and billing integrity. While the training itself was beneficial (Rob & Reinaldo were wonderful), the handling of sales discussions with Randi, pricing inconsistencies, and cancellation/billing practices with Randi ultimately impacted my confidence in the studio. I am sharing this information so prospective members understand the importance of retaining written documentation and carefully monitoring billing if they choose to cancel.
• KS

  Kaitie Scanlan

  Feb 20, 2026
  1.0
  This review was previously reported and removed. I am reposting it because the statements below are factual and supported by written documentation, including cancellation confirmations and records provided directly by the studio. Since my original post, I received evidence from the studio showing that the cancellation agreement I signed -- reflecting a final payment date of 12/27/2025 -- was later altered to reflect 1/27/2026. I did not authorize, initial, or re-execute any modification to that agreement. The Studio Manager acknowledged that an “adjustment” was made to the document. Prospective members deserve transparency regarding billing practices and cancellation handling. I am sharing documented facts so others can make informed decisions. For clarity, the individual responding under the title “Owner” on Google is not the local studio owner. I am currently in direct communication with the studio’s actual owner regarding this billing dispute after the Studio Manager indicated she would no longer handle the matter. _______________ The workouts at this studio were effective, and I did see benefits from the program itself. However, my overall experience was significantly impacted by concerns regarding sales practices, pricing transparency, and cancellation handling. Sales Practices During progress reviews tied to my InBody scans, the Studio Manager promoted wellness peptides connected to her personal multi-level marketing business. I did not feel this was appropriate in a professional fitness setting. These sessions should focus on Body20 services, not outside ventures. The repeated promotion made me uncomfortable and felt misaligned with the purpose of those meetings. Pricing Transparency I later became aware that other members were paying significantly different monthly rates for comparable packages. The explanation provided to me regarding pricing differences did not align with the information available (direct from a family member who was also a member of the studio), which eroded my trust. Cancellation & Billing Concerns When I needed to cancel due to a change in my work schedule, the process required multiple requests and repeated offers of alternative packages before the cancellation was processed. I executed a cancellation agreement reflecting a final payment date of 12/27/2025. In January 2026, I received two separate written confirmations stating: “There are no future payments scheduled.” My recurring monthly payment had consistently processed on the 27th of each month since June 2025. No charge ran on January 27, which aligned with the agreement being terminated. Despite this written confirmation, I was charged again on February 3, 2026 -- outside of my normal billing cycle and after written confirmation that no future payments were scheduled. After raising the issue, I was provided a copy of the same signed cancellation form reflecting a revised final payment date of 1/27/2026. I did not authorize, initial, or re-sign any modification to this agreement, nor was a revised version presented to me for acknowledgment. The Studio Manager acknowledged that an “adjustment” was made to the document. Because the charge was inconsistent with the written cancellation documentation, I formally disputed it with American Express. The dispute was resolved in my favor and the charge was refunded. I should not have had to involve my credit card company to have a written cancellation honored. At this price point ($349/month), customers reasonably expect professionalism, transparency, and billing integrity. While the training itself was beneficial (Rob & Reinaldo were wonderful), the handling of sales discussions with Randi, pricing inconsistencies, and cancellation/billing practices with Randi ultimately impacted my confidence in the studio. I am sharing this information so prospective members understand the importance of retaining written documentation and carefully monitoring billing if they choose to cancel.
• AB

  Abibi Bridal

  Feb 18, 2026
  1.0
  Update: Google reviews for this location were updated by coaches rather than customers. After this was pointed out, reviews were revised again to clarify their relationship to the business. This pattern may create confusion for potential customers who rely on transparent and unbiased reviews to make informed decisions and can give the impression of misleading business practices. I want to share a concern regarding the authenticity of some recent Google reviews for Body20 Katy. At least one recent positive review appears to have been posted from an account publicly identifiable as a current coach at the studio. The reviewer’s name and profile photo match a staff member listed by the business. Additionally, some older reviews appear to have been updated in a way that causes them to display as “new” reviews. There were no new reviews for over a month, followed by 19 reviews posted within a one-week span. Prospective members may wish to take note of that pattern. There also appear to be recent reviews from individuals who have publicly visible connections to studio staff. For transparency, potential members should be aware when feedback may come from individuals affiliated with the business rather than from paying clients. Reviews are intended to reflect genuine customer experiences. I encourage anyone researching this studio to review profiles and review history carefully so they can evaluate the source of the feedback they’re reading.
• AB

  Abibi Bridal

  Feb 17, 2026
  5.0
  I had such an incredible experience with Randi at BODY20! From the moment I walked in, she made me feel welcomed, comfortable, and genuinely cared for. Randi is not only knowledgeable but also incredibly encouraging, she takes the time to explain the process, ensure your form is correct, and motivate you in a way that feels personal rather than pushy. What I appreciate most is her positive energy. You can tell she is truly passionate about helping her clients feel stronger and more confident. Every session feels intentional and effective, and I always leave feeling accomplished. If you’re looking for a trainer who is attentive, professional, and deeply invested in your progress, I cannot recommend Randi enough. She truly elevates the entire BODY20 experience!
• PL

  Patti Layne

  Feb 14, 2026
  1.0
  As I cannot respond directly to the response from the owner/studio manager, I will respond here. No, cancellations are not handled according to contract terms. Not in my family members experience nor mine. Per text from the manager, "I understand this situation has been frustrating. I want to clarify that as a franchise location of BODY20, we are required to follow corporate policy regarding cancellations, which includes completing the designated form in person. This ensures everything is properly documented and processed according to franchise standards." None of this "corporate policy filling out a form is in the contract which is all the customer can be held accountable to by Body20. Corporate policy using a form is not outlined in the contract and is not something that a customer can be held accountable for performing. My family member was handed a blank form on December 27th, 2025 which she signed and since it was blank she wrote "no billing after 12/27/2025. She received an email stating that no billing would occur after 12/27/2025. Then her card was manually run on February 3, 2026 without permission. Also, she has emailed numerous times without a returned email which is most unprofessional. The terms of the contract state written notice so texts and emails, should constitute notification. However when I did text you texted back and said "Thank you for your message. I did receive your text; however, per the terms of your signed membership agreement, cancellation requires completion of our in-studio cancellation request form. A text message does not initiate the 30-day notice period." My response back via text for legal record, "BTW, you might want to check the contract as nowhere in Section 6.3 does it say that a Body20 form is required for cancellation. The contract says written notice numerous times. Not once does it say the studio’s form is the criteria for notification therefore my text should have sufficed as notice. The form does clarify what is due and when the latest session is which is nice." ****************************************************************** I started using BODY20 at the Sugar Land studio, at the recommendation of my neurosurgeon, which unfortunately closed early last fall. I loved the workouts and the trainers. My trainer worked so hard to tailor the workout to the needs of my 70 year old body and my soul as I'd recently lost my husband. After Sugar Land closed I moved to the Katy location where they were willing to honor my Sugar Land contract which was $60 less per month. When other members asked about the difference in pricing they were told it was because I was a founding member. I was not a founding member at any BODY20 studio and do not appreciate the misinformation. If you add in tolls and gas driving back and forth, I probably was paying totally what those who live in the area were paying. I was a member at BODY20 Katy and initially enjoyed the concept and the sessions. However, I recently made the decision to cancel my membership. My decision was based entirely on concerns about how cancellations and billing are handled. After seeing a family member receive written confirmation that their agreement was cancelled — including the statement “no future payments scheduled” (see screenshot attached) — and then still be charged afterward, I became uncomfortable continuing as a member. Regardless of how a business interprets its internal policies, written confirmation should mean something. When there is a disconnect between documentation and billing, that creates uncertainty and erodes trust. At $349 per month, this is not an insignificant commitment. Members should feel confident that agreements and cancellations will be handled professionally and with integrity. For me, that confidence was no longer there. I have engaged a personal trainer in Sugar Land who has trained Olympians and world champions so I will not miss a beat in my exercise journey.

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