H-E-B Pharmacy

Reviews

• BH

  Bryan Hill

  Feb 16, 2026
  5.0
  I am so happy we switched from Walgreens and CVS. This pharmacy team is responsive, fast, fully staffed, fully stocked and ready to rock! They have my meds stocked and have never given me a partial refill like the other guys. Often when my Dr sends an RX within the HOUR I’m getting a text from HEB that says it’s READY! This is just unheard of pharmacy responsiveness. Please never change your business model, it’s working well!
• RR

  Renee

  Nov 24, 2025
  5.0
  Exceptional customer service! I’ve had prescriptions transferred here from other pharmacies and they always handle it quickly , even calling me as soon as everything is ready for pickup. The staff is consistently friendly, helpful, and patient. They even keep little lollipops for the kiddos, which is such a sweet touch. Every experience has been smooth and pleasant. Love my H-E-B Pharmacy!!
• TJ

  Tori Johnson

  Nov 15, 2025
  1.0
  Repeated Pharmacy Errors & Unacceptable Treatment! This is now my third negative experience with H-E-B pharmacies, and I’m honestly shocked at how many serious mistakes I’ve encountered. First, my son was given the wrong medication at the Summerwood location. Because of that, I switched to the Madera Run location when it opened. Not long after, I purchased a medication in bulk, and they gave me the order missing an entire bottle. I had to drive all the way back to pick it up. Last week, yet another issue happened. We got home and discovered that my daughter’s medication bottle was completely empty—an empty bottle sold to us. How does something like that even happen? It’s clear no one checked it before handing it to us. What made the situation worse was the employee’s attitude when I called. Instead of helping, she immediately acted as if I was lying or trying to steal medication. Her response was dismissive and rude: “No, I personally checked that bottle before I gave it to you and everything was there.” That was absolutely not true. I told her they needed to check the cameras and inventory. She then abruptly put me on hold, and the manager finally came on the line. When the manager called me back, she admitted it was their fault—which proves I was telling the truth from the start. I was offered a gift card for the inconvenience, so once again I made the drive back to the store. When I arrived, I expressed how inappropriate the initial treatment was. After everything I went through, the “gift card” balance was $5. Honestly, that felt insulting. I spend a lot of money at H-E-B, and I expect competence and basic respect. Instead, I was judged, dismissed, and inconvenienced multiple times because of errors that should never happen in a pharmacy. The only reason I’ve stayed is convenience, but if one more issue occurs, I’ll be moving both my prescriptions and my grocery shopping elsewhere.
• JW

  Jason Weeks

  Oct 26, 2024
  5.0
  Great service!
• JC

  Jennifer Carter

  Sep 14, 2024
  5.0
  Fantastic pharmacy!!! The best, most caring pharmacists and technicians. Superb service always! Sweet dog treats 🐾 for our pup too!