Quest Diagnostics

Reviews

• PM

  Precious Major

  3 days ago
  1.0
  Wait time is over 2 hours even when you are the only one waiting.
• SM

  sandra martinez

  5 days ago
  1.0
  Una mujer morena totalmente soberbia y prepotente, le expliqué que no hablaba bien inglés y quería saber sobre la cuenta que iba a pagar pues sobrepasaba los dos mil dólares y no le entendí bien lo que decía, no le importó lo que le estaba diciendo, lo único que hacía era seguir hablando como si nada pasara. Una falta de respeto total con el paciente. Que bueno que les enseñen valores y atención al cliente porque de eso no tienen ni idea y es un laboratorio privado en el que venimos a pagar no que nos regalen nada.
• JR

  Jamil Richane

  Apr 1, 2026
  1.0
  If you have a babi don't think about it .
• CA

  Cynthia Adams

  Mar 25, 2026
  5.0
  The check-in was new to me but very easy to understand. There were 4 other clients present when I arrived, but I was seen very shortly. The phebotomist was efficient in her preparation movement and gave clear information on procedure and verification of insurance prior to the procedure. The procedure was quick and painless, less than a mosquito bite. I will certainly look forward to schedul[ng any future lab work at this location and hope that the phebotomist is as efficient and skilled as this person at this appointment. March 24, 2026.
• SC

  Stanley Cox

  Feb 6, 2026
  1.0
  I am a blind person and found the experience extremely frustrating and not satisfying. I tried to make an appointment and was assigned one but when I got to the location and tried to check in the app on my iPhone, apparently did not interface well with the MyQuest system because the link I chose did not allow me to check in and also said I needed to make another appointment. The staff at this facility also said I had to make another appointment even though it was not my fault that the system did not work. I finally got in and was seen and asked to speak to a manager about my experience. The manager seemed very sorry of course I believe she was sincere, but she also could commit to nothing by way of resolution, she said other people had had problems with the quest check in system that every day, but she could not promise how this could be resolved. As a blind senior citizen who tries to be familiar with the latest technology I am frustrated and disappointed in a company such as Quest because Quest forces its customers to rely on a system. That seems poor at best. Where has true customer service gone? It apparently does not live at quest diagnostics!