Quest Diagnostics

Reviews

• JA

  Jason Alexis

  Apr 1, 2026
  1.0
  Very disappointing experience at this location, especially compared to another Quest Diagnostics I visited in Pearland, which was excellent. The staff member who assisted me did not greet me, introduce herself, or explain anything clearly. She gave short, abrupt instructions and became irritated when I asked what I was signing, which is a reasonable question in any healthcare setting. She then abruptly left the room, and it appeared there was a discussion about me being a “difficult” patient. When the supervisor came in, the situation was not deescalated at all. There was no introduction, no effort to understand what happened, and the interaction felt awkward and biased from the start. During the blood draw, multiple staff had to step in, yet no one communicated what was happening or made any effort to make me feel comfortable. I understand places get busy, but basic professionalism, respect, and communication should be standard. This was easily my worst experience at a Quest Diagnostics, and I would not return to this location.
• KV

  Katha Valigura

  Mar 22, 2026
  5.0
  Very professional
• SB

  Steve Bagienski

  Mar 18, 2026
  1.0
  Unhelpful staff made me pick between standby or sched appointment for 220pm. I waited on standby for 2 hours and time went past 2:20pm without being seen. Only reason I missed my morning appointment was because car was vandalized. Learned from another patient that I could do both, which is something the assistant should've known. Poorly trained and horrible system that makes no sense. If you wait past the soonest available appointment, you should be served
• PP

  Phil

  Mar 7, 2026
  5.0
  Easy to check in for appointment and clean spacious waiting room. Easy to park. Staff were friendly and helpful. My technician was very skilled. Results were reported in 24 hours.
• RB

  Rachel BondBaron

  Mar 5, 2026
  2.0
  Made an appointment for my mother & checked in on my phone when we arrived via the text message sent. System response said I was confirmed & checked in. Waited in the lobby for over half an hour and checked my appointment confirmation number in the system. The system said appt did NOT exist/no longer existed. Lobby kiosk had next avail appt was over 2 hours later, with no indication how long a stand by wait would be. The tech could not answer how long, or what the timing might be for stand by. Extremely frustrating since bloodwork requires fasting. In after 2 hr wait... The closed window & kiosk system is very impersonal, the staff was friendly once we were able to Lesson learned: should have checked in from the car, to make sure system locked us in early enough. Edited: while waiting other customers were very helpful with kiosk issues for other patients. Bloodwork & staff went well. It's the system not the people.