Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
289 reviews
5 stars
247
4 stars
9
3 stars1
2 stars4
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and knowledgeable, providing excellent customer service experiences.
Product Selection
Customers appreciate the wide variety of stylish and affordable glasses available at the store.
Store Experience
The store environment is noted to be clean, organized, and inviting, contributing to a positive shopping experience.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that the final costs were higher than expected due to add-ons.
- JHJohanna Hume2 days ago5.0Love this store because of Oliver. I am ridiculously difficult to fit for glasses, and Oliver is incredibly patient with me, making the process fun (and successful) instead of a chore. He is also wildly knowledgeable about what frames will work best for different types of prescriptions and doesn't hesitate to give helpful opinions about what looks best. He's such a gem! Great value too; it's literally 50% less than the boutique store in Clear Lake I went to for years. I've had my current WP pair for two years, no problems. They are now my back-ups just because my Rx has changed.
- EMEllen S. M.3 days ago5.0My first visit to Warby Parker. The store is easy to walk around. The frames are well displayed. The staff are friendly and knowledgeable and don't pressure. I quickly found two frames that I really liked and the cost of the two frames, progressive lenses, and several other features, was about 60% cheaper than what my optometrist offered. Very good experience and will go when my prescription changes again. Oh - I bought everyday frames and sunglasses frames. Am really pleased.
- GMGerald Merfish5 days ago5.0Stopped in today as my frame broke--the glasses were out of wty and Fern provided a number of options--she then fit my new glasses in a manner no one else had tried and I think the result will work better than anything i have had previsouly--THANKS Fern!
- PRPaige RoaneDec 30, 20254.0Zero wait time, super friendly / helpful staff (but not annoying or salesy), good selection of frames though some that I wanted to try weren’t in stock. They made using insurance incredibly easy too. Overall great experience; highly recommend!
- NCNio CalDec 27, 20252.0Not a fan of this location, much prefer Rice Village or City Centre. Oliver gives you the energy of rushing you out, he is also very rough when it comes to adjusting the glasses. I came home and found out they are basically ruined, returning them.
Frequently Asked Questions About Warby Parker Heights Mercantile
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too. This is a cashless location, so we only accept payments from credit and debit cards.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What types of eyewear products are available at Warby Parker Heights Mercantile?
They offer prescription glasses starting at $95, sunglasses, progressive lenses, contact lenses, and eye exams, with a variety of frame styles and lens types.
What are the store hours for Warby Parker Heights Mercantile?
Open Monday to Thursday from 11 AM to 7 PM, Friday and Saturday from 10 AM to 7 PM, and Sunday from 11 AM to 6 PM.
Do I need to bring anything to my visit?
Just your eyes! For prescription purchases, bring a digital or physical copy of your current prescription. Bring your FSA or HSA card if you intend to use it, as this is a cashless location accepting only credit and debit cards.
Does Warby Parker Heights Mercantile accept vision insurance?
Yes, they are in-network with several major insurance carriers and facilitate use of out-of-network benefits, though coverage varies by plan and location.
Are measurements and frame adjustments available on-site?
Yes, the store offers optical measurements and complimentary adjustments for life by an on-site optician to ensure a perfect fit.
What is the store's return and exchange policy?
They offer a 30-day hassle-free return or exchange policy for eyewear, accessories, and contact lenses (if unopened) whether purchased in-store or online.
Does the store sell gift cards?
Yes, physical gift cards are available for purchase online or in-store, and e-gift cards can be obtained instantly online.
Are there any popular clothing stores near Warby Parker Heights Mercantile?
Yes, customers can explore Outdoor Voices, Chubbies, Marine Layer, Lululemon Athletica, and The Impeccable Pig nearby for clothing and swimwear shopping before or after visiting.
What dining options are available near Warby Parker Heights Mercantile?
Nearby eateries include Melange Creperie for coffee and pancakes, Local Foods for American cuisine, Cloud 10 Creamery for ice cream, Postino Heights for wine and Italian food, and Pappas Restaurants serving burgers.
What nearby outdoor or recreational spaces can I visit when coming to Warby Parker Heights Mercantile?
Heights Hike And Bike Trail is a nearby park offering hiking and mountain biking, providing a great way to enjoy the outdoors after your visit.