Planet Fitness

4.3
749 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
3936 N Shepherd Dr, Houston, TX
77018, United States

Hours

Reviews

4.3
749 reviews
5 stars
531
4 stars
95
3 stars
20
2 stars
17
1 star
86

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the gym for being clean and well-maintained, although some reported issues with cleanliness in specific areas.

Staff Behavior

Feedback on staff behavior was mixed; while some praised friendly and helpful employees, others reported rudeness and unprofessionalism.

Safety Concerns

Several reviews highlighted safety issues, including harassment incidents and concerns about vehicle break-ins in the parking lot.

Equipment Issues

Customers noted that some gym equipment was broken and not promptly repaired, leading to frustration.

Atmosphere

The gym was described as having a friendly atmosphere, but some customers felt uncomfortable due to staff or other members' behavior.
  • LC
    LilOne Collor
    Nov 11, 2025
    3.0
    It will always be someone to greet you here very helpful if something needed replaced they was on it but it got to be the same cleaner for the others cause the i ever see is mopping the curtains never get changed some hot and the other takes a while
  • LM
    Luis mancia
    Oct 28, 2025
    5.0
    The workout Hub...Chill spot, great people and vibes to work out with .
  • SJ
    Steven Johnson
    Oct 21, 2025
    3.0
    It is small and not 24/7 on weekends
  • II
    I
    Oct 14, 2025
    1.0
    I was having a conversation with a young lady regarding signing up for a membership and asking a few questions. During our discussion, a man with dreadlocks interrupted our conversation for no apparent reason. Because of this experience, I’ve decided not to move forward with a membership at this location. I believe customer service and professionalism should always come first.
  • CN
    Char CMe 4 Relief “CHAR NEAL” Neal
    Oct 7, 2025
    5.0
    Hats off to Roxanne who was working this past Sunday 10/5/25. I loved her passion for the gym and the time she took to help me understand and navigate using the PF App. She also gave many tips for healthy living and she made using the BF spa much easier than when I come in mornings . She is a real gem. I do like the gym and it's amenities.. just joined 3rd week of September after a decade long hiatus fm being a member with any gym (Ballys, Dynamic Fitness, Blast Fitness which ALL 2 once was the brand gym In the Same Space here on N Shepherd where Planet Fitness is now. I think I will be a lifelong member and visit other locations that have more amenities like the sauna lounge that Roxanne explained to me was a greater plus for recovery. I'm a 20yr Massage Therapist and I Love Relax, Relief and Recovery time 😍💯👌‼️

Frequently Asked Questions About Planet Fitness

What type of gym is Planet Fitness in Houston (Garden Oaks), TX?

Planet Fitness offers a welcoming fitness center providing a Judgement Free Zone®, with best-in-class equipment and over 2,700 locations nationwide where members can build strength at their own pace.

What are the operating hours of Planet Fitness at 3936 N Shepherd Dr, Houston?

Planet Fitness is open Monday 4:00 AM to midnight, Tuesday through Friday 24 hours, and Saturday and Sunday from 6:00 AM to 9:00 PM.