Planet Fitness

4.3
1382 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
310 Cypress Creek Pkwy, Houston, TX
77090, United States

Hours

Reviews

4.3
1,382 reviews
5 stars
933
4 stars
194
3 stars
73
2 stars
42
1 star
140

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers noted that the gym is generally clean, but there are concerns about maintenance, particularly in the bathrooms and locker rooms.

Staff Friendliness

The staff is often described as friendly and helpful, although there are reports of inconsistent customer service experiences.

Equipment Availability

Some customers expressed frustration with the availability of equipment, especially during peak hours.

Facility Conditions

Several reviews highlighted issues with the overall condition of the gym, including poor lighting, dirty floors, and equipment maintenance.

Customer Service Issues

There are multiple complaints regarding difficulties in canceling memberships and poor communication from staff.
  • KJ
    Kenn Jones
    1 day ago
    5.0
    I appreciate the cleanliness, the members, and the staff. There's a young courteous lady there named Janisha who always greet you with a welcoming smile and spirit and when asked to help with equipment not familiar with she's very helpful. I like this location.
  • EC
    Erasmo Chávez
    3 days ago
    5.0
    Nice and friendly crew in front desk Receiving area
  • FD
    FierceDiamond Divas
    6 days ago
    1.0
    This location is something else. I canceled my membership over 7 months ago to still be getting charged after I cancelled it. Johnathan asked did you get a confirmation number no I didn’t. Even after speaking with you I have yet to get a confirmation number. Johnathan has yet to contact me back it’s been over a week. I been calling he’s never available. I sent emails still no response. Just give me my money back. Yall just tried to take money out my back yesterday.
  • LC
    LilOne Collor
    Nov 11, 2025
    3.0
    People here seem connected with their clients but in the locker rooms it’s always 1-2 things missing or need replaced don’t have high expectations for the showers
  • JP
    J P
    Oct 22, 2025
    5.0
    This gym so far is the best one I been to... big and more privacy. Wish they could make more gyms like this

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Houston (Westfield), TX?

Planet Fitness is open from 4:00 AM to midnight Monday through Friday, and from 6:00 AM to 9:00 PM on Saturdays and Sundays.

Where is Planet Fitness located in Houston?

Planet Fitness is located at 310 Cypress Creek Pkwy, Houston, TX 77090.