Planet Fitness

Reviews

• NM

  Nita Morado

  2 days ago
  5.0
  Friendly staff. Clean facility.
• NH

  Natalie Hartman

  Nov 11, 2025
  1.0
  I am extremely disappointed with my experience at Planet Fitness and the lack of transparency, professionalism, and respect shown by both staff and management. When I broke my foot earlier this year, I was never informed that I had the option to freeze my account. As a result, I was charged all year long despite not being able to use the facility even once. When I addressed this with staff, I was told that I was “allowed to freeze my account only once” and that if I didn’t extend it after three months, that was on me. At no point was I ever informed that an extension was required. Instead of helping, the staff dismissed my concerns and insisted I would continue to be charged. Planet Fitness has increased fees without notifying members, and the policies—which used to be reasonable years ago—have become confusing, inconsistent, and frankly unfair. The response I received from the gym was clearly written only to protect their reputation, not to help resolve the issue. I remain stuck in a contract I was misled about, and I have paid for a service I could not use due to injury. UPDATE – November 19, 2025 This situation escalated into one of the most unprofessional and disrespectful experiences I have ever had at any business. I brought my 78-year-old mother, who is hard of hearing, to join me for a workout. What should have been a positive experience turned into a complete embarrassment. The individual who claimed to be the manager – identified to me as Rodrick – spoke to both of us with a rude, dismissive, and condescending tone. My mother struggled with her phone, and instead of assisting her respectfully, he barked instructions at her, demanding she download the app, provide her email, and take a photo immediately. She was made completely uncomfortable. We were then told she could not use the infrared light therapy and that only I could. From the beginning, Rodrick made it extremely clear that we were not welcome and could not fully enjoy the amenities. The situation escalated to the point where he told us to leave if we didn’t like it. I have been a paying member for three years. This year alone, due to my broken foot, I have been able to visit the gym only twice. For my second visit to be ruined by a manager — who behaved more unprofessionally than any employee I have ever encountered — is absolutely unacceptable. My own employer does not speak to me the way this young man did. Planet Fitness has taken my money while providing almost no usable service this entire year, and the treatment my mother and I received was disgraceful. I will be filing a formal complaint with the Better Business Bureau, and I expect Planet Fitness to address the conduct of this manager immediately. For anyone considering a membership: Be aware that cancellations require paying multiple fees, annual fees are increased without notice, and the “all-club access” membership comes with strings attached. Ask many questions, because the information provided to members is inconsistent at best. I will be extremely hesitant to return, and I will call ahead to ensure this manager is not present. His behavior was unacceptable, unprofessional, and deeply disrespectful. Planet Fitness, you have some explaining to do.
• JA

  Jose Arellano

  Nov 4, 2025
  5.0
  Amazing staff and worth-while machines. I love all the ones I visit for a good workout.
• KP

  Kenneth Powers

  Oct 22, 2025
  5.0
  Had a few health setbacks this year, so just getting back to the gym. This is my first time using Planet Fitness. I really like that it’s extremely affordable! I’m hoping I can stick with it, but if it’s a slow go, I won’t break the bank or feel guilty for not being motivated lol Cheers to Planet Fitness!
• AM

  Amanda Muery

  Oct 12, 2025
  4.0
  Overall I like the facility. It is clean and everyone seems nice. The staff overall have been friendly when I’ve interacted with them. You should know that if you plan to sign up for the Monday or Friday workout class at 6 or 6:30AM, the guy doesn’t come in to teach. I’ve signed up for it 3 times now. The first time the front desk guy called the instructor, and he eventually showed up. He was super nice when he arrived! He said she would show up for the Friday class and didn’t. So when I signed up for the following Monday, I called to make sure he would be there, the lady checked the schedule and said he’d show up, and he never showed. So just be aware when you’re signing up for classes! Other than that it’s great!

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