Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.4
743 reviews
5 stars
557
4 stars
68
3 stars
31
2 stars
19
1 star
68
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
While some staff members received praise for being friendly and helpful, others were reported as rude and unprofessional, particularly a staff member named Julian.
Cleanliness
Many customers noted that the gym is generally clean and well-maintained, although there were complaints about specific areas like the women's showers.
Customer Service
Customer service experiences varied widely; some praised the staff for being welcoming and informative, while others reported poor service and unresolved issues.
Equipment Availability
Several reviews mentioned difficulties in accessing equipment during peak times, indicating a need for better management of gym capacity.
Membership Issues
Multiple customers expressed frustration with billing and membership cancellation processes, citing unauthorized charges and lack of support from management.
- MMMNov 8, 20255.0Just your average pf but what makes it better are the people. I especially love to see Ariian hes always welcoming and offering some great suggestions. Definitely come by this location.
- IAI AmOct 22, 20255.0Mr. Julian & staff are very professional & polite.
- DDDorcasOct 12, 20255.0Un ambiente amigable muy limpio
- LDluis DiazSep 28, 20253.0Me cambié por que quiero comenzar el día temprano y todavía está cerrado La atención al cliente el día que vine mala las personas de mostrador no me atendieron estaban platicando con amigos de ellos que estaban ahí tenía que interrumpir para que me ayudaran al final mejor me retiré y lo hice solo
- KAKay AdamsSep 20, 20255.0Clean and well-appointed gym with friendly staff and members. I’ve made a few friends at this gym in the classes. I love the 30 minute express too. Parking is easy and there’s a Target around the corner.
Frequently Asked Questions About Planet Fitness
What is the mission or philosophy of Planet Fitness in Houston (NW Crossing), TX?
Planet Fitness believes that everyone is strong in their own way and offers a welcoming Judgement Free Zone® with best-in-class equipment to build strength at your own pace.
What types of services does Planet Fitness in Houston offer?
Services include Classic Access, Mobile App, Free In-Club Fitness Training, Wifi, Perks, Guest privileges, Tanning, Massage Chairs, HydroMassage, Total Body Enhancement, Half Price Cooler Drinks, Fitness Training, Premium Perks, Recovery Lounge, and Virtual Fitness Training.
What are the opening hours of Planet Fitness at 5770 Hollister Rd?
Open Monday from 4 AM to midnight, Tuesday to Friday 24 hours, and Saturday and Sunday from 6 AM to 9 PM.
Where is Planet Fitness Houston (NW Crossing) located?
It is located at 5770 Hollister Rd, Houston, TX 77040, United States.
How can I contact Planet Fitness in Houston (NW Crossing)?
You can reach them by phone at +1 713-510-9674.
Are there any mobile apps available for Planet Fitness members?
Yes, the Planet Fitness app is available on the Apple App Store and Google Play Store for workouts and club membership management.
What nearby shopping options are available around Planet Fitness Houston (NW Crossing)?
Nearby shopping includes Big Lots, Dollar Tree, Marshalls, GNC Live Well, Rainbow Shops, Paulina’s Fashion Boutique, and dressbarn—great for combining a workout with shopping trips.
What dining options are near Planet Fitness at 5770 Hollister Rd?
You have a variety of nearby eateries like El Kiosko (Mexican), Smoothie King, Cicis Pizza, Subway, Convivio Restaurant (Latin American), and Twistee Treat Tidwell ice cream shop to grab a meal or snack before or after your workout.
Are there any nearby wellness or beauty services near Planet Fitness Houston (NW Crossing)?
Yes, nearby wellness options include Spoiled Studio Salon, Tiffany Nailz, Maha’s Threading Salon and Northwest Vision for beauty and health appointments around your gym visits.
Is Planet Fitness Houston (NW Crossing) accessible year-round and since when?
Yes, the gym has been established since 2021 and is open year-round, providing 24/7 access most days except weekends with set hours.