Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.4
746 reviews
5 stars
558
4 stars
68
3 stars
32
2 stars
19
1 star
69
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some staff members received praise for being friendly and helpful, others were reported as rude and unprofessional, particularly a staff member named Julian.
Cleanliness
The gym is generally noted for being clean and well-maintained, although there are reports of inconsistent cleanliness in certain areas like showers.
Customer Service
Customer service experiences vary widely; some customers report excellent service while others faced issues with rude staff and unresolved complaints.
Facility Issues
Several customers mentioned problems with equipment availability, gym hours, and temperature control, indicating a need for better management of these aspects.
Membership Concerns
There are complaints regarding billing issues and difficulties in canceling memberships, leading to frustration among customers.
- KSKelsey Shultz3 days ago3.0It’s 12-8-25. My husband and I got to the gym around 4:20, thinking it would’ve be open at 4. We pull up and the gym isn’t open, we stay until 4:45 before we drive to another gym. You would think more than one person would be scheduled for instances like this.
- NNnightrangergirlNov 29, 20255.0Just a great place to take time for you ! Be consistent and just do it !
- EEEdisoul_Bass_JrNov 25, 20255.0🔝👏🏻👏🏻👏🏻
- MMMNov 8, 20255.0Just your average pf but what makes it better are the people. I especially love to see Ariian hes always welcoming and offering some great suggestions. Definitely come by this location.
- IAI AmOct 22, 20255.0Mr. Julian & staff are very professional & polite.
Frequently Asked Questions About Planet Fitness
What is the mission or philosophy of Planet Fitness in Houston (NW Crossing), TX?
Planet Fitness believes that everyone is strong in their own way and offers a welcoming Judgement Free Zone® with best-in-class equipment to build strength at your own pace.
What types of services does Planet Fitness in Houston offer?
Services include Classic Access, Mobile App, Free In-Club Fitness Training, Wifi, Perks, Guest privileges, Tanning, Massage Chairs, HydroMassage, Total Body Enhancement, Half Price Cooler Drinks, Fitness Training, Premium Perks, Recovery Lounge, and Virtual Fitness Training.
What are the opening hours of Planet Fitness at 5770 Hollister Rd?
Open Monday from 4 AM to midnight, Tuesday to Friday 24 hours, and Saturday and Sunday from 6 AM to 9 PM.
Where is Planet Fitness Houston (NW Crossing) located?
It is located at 5770 Hollister Rd, Houston, TX 77040, United States.
How can I contact Planet Fitness in Houston (NW Crossing)?
You can reach them by phone at +1 713-510-9674.
Are there any mobile apps available for Planet Fitness members?
Yes, the Planet Fitness app is available on the Apple App Store and Google Play Store for workouts and club membership management.
What nearby shopping options are available around Planet Fitness Houston (NW Crossing)?
Nearby shopping includes Big Lots, Dollar Tree, Marshalls, GNC Live Well, Rainbow Shops, Paulina’s Fashion Boutique, and dressbarn—great for combining a workout with shopping trips.
What dining options are near Planet Fitness at 5770 Hollister Rd?
You have a variety of nearby eateries like El Kiosko (Mexican), Smoothie King, Cicis Pizza, Subway, Convivio Restaurant (Latin American), and Twistee Treat Tidwell ice cream shop to grab a meal or snack before or after your workout.
Are there any nearby wellness or beauty services near Planet Fitness Houston (NW Crossing)?
Yes, nearby wellness options include Spoiled Studio Salon, Tiffany Nailz, Maha’s Threading Salon and Northwest Vision for beauty and health appointments around your gym visits.
Is Planet Fitness Houston (NW Crossing) accessible year-round and since when?
Yes, the gym has been established since 2021 and is open year-round, providing 24/7 access most days except weekends with set hours.