Planet Fitness

4.0
156 reviews

About

Fitness Center
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
3333 Telephone Rd, Houston, TX
77023, United States

Hours

Reviews

4.0
156 reviews
5 stars
103
4 stars
16
3 stars
4
2 stars
4
1 star
29

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Feedback on staff is mixed; while many customers praise their friendliness and helpfulness, others report rudeness and unprofessional behavior.

Cleanliness

The gym is frequently described as clean and well-maintained, with patrons appreciating the cleanliness of equipment and locker rooms.

Equipment Quality

Several reviews mention issues with equipment maintenance, with some machines reported as shaky or in disrepair.

Membership Issues

Customers express frustration with membership cancellation processes and policies, citing poor communication and unhelpful responses from management.

Safety Concerns

There are concerns about safety due to the presence of homeless individuals near the gym, which has made some patrons uncomfortable.
  • SS
    sarai soto
    Nov 15, 2025
    1.0
    The customer service at this Planet Fitness location needs serious improvement. A simple “Good morning,” “Welcome in,” “Please,” and “Thank you” can make a big difference, but the front desk staff member consistently shows an unpleasant attitude. If the morning shift isn’t a good fit for her, perhaps a later shift would be better—because greeting members with basic courtesy should be standard. What was most concerning is that I actually had to address her rude attitude and appearance directly. It’s extremely unprofessional to have a staff member wearing pajama pants at the front desk, and it was uncomfortable having to point this out—especially with her male coworker standing there, clearly embarrassed. It shouldn’t fall on members to remind staff of basic professionalism or hygiene. I hope management takes this feedback seriously and provides proper training on customer service and professional appearance.
  • CG
    Clifford Grootonk
    Nov 8, 2025
    5.0
    Yall need to open at 5 on Saturdays.
  • YM
    Yz Mq
    Oct 20, 2025
    1.0
    Worst experience to cancel your membership
  • SD
    Super Dope
    Oct 4, 2025
    5.0
    My go to gym never to crowded when I go equipment always available
  • PS
    Paulette Scott
    Oct 1, 2025
    3.0
    I love this gym the staff are amazing and very helpful, although they do not have security. Right across the street is a hotel full of 10-15 homeless people, you will always see some forensic or ambulance there, plus the homeless people are always roaming around the gym parking lot which is very uncomfortable that's why i stopped coming at 5-6AM now is hard for me to workout. Also i have seen a few homeless use the lockers etc.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Houston (Gulfgate), TX?

Planet Fitness is open from 4:00 AM to midnight Monday through Friday, and from 6:00 AM to 9:00 PM on Saturdays and Sundays.

Where is Planet Fitness located in Houston?

Planet Fitness is located at 3333 Telephone Rd, Houston, TX 77023, USA.