Planet Fitness

3.5
204 reviews

About

Fitness Center
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
10770 Westheimer Rd, Houston, TX
77042, United States

Hours

Reviews

3.5
204 reviews
5 stars
108
4 stars
16
3 stars
10
2 stars
5
1 star
65

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

Feedback on staff is mixed; while some customers praise friendly and helpful staff, others report rudeness and unprofessional behavior.

Cleanliness

Many customers express concerns about the cleanliness of the gym, particularly the bathrooms, which are often described as filthy.

Membership Issues

Numerous complaints about difficulties in canceling memberships and unexpected charges after cancellation.

Crowding

Several reviews mention the gym being overcrowded, especially during peak hours, making it difficult to use equipment.

Facility Hours

Customers report inconsistent opening hours, with instances of the gym being closed early or not opening on time.
  • AJ
    Anthony Johnson
    4 days ago
    5.0
    Great Team , Great environment. Constantly improving!
  • SP
    Shawn Payne
    Nov 1, 2025
    5.0
    Had an awesome introduction to the gym Roe. Awesome Place nice vibes!
  • WM
    Will Mcc
    Oct 25, 2025
    5.0
    The staff is very professional and always help me and support any way they can.
  • NF
    Noushin Farahmand
    Oct 25, 2025
    1.0
    I canceled my membership a while ago with help from the staff, but apparently they froze it instead without making it clear. This month it unfroze and charged me again. I called right away while it was still refundable, and they kept saying the manager would call me — no one ever did. They dragged it out for a week and then told me it’s “too late” for a refund. Then they tried to blame me, saying they sent an email I didn’t check. I made the mistake of trusting them when they said it was successfully canceled. I sent an email I explained.Very disappointing and unprofessional.
  • A1
    ACTS 16:31
    Oct 13, 2025
    1.0
    Think twice. Don't use a bank account or bank card that you use to pay your real bills. They will RAM charges through your account, even after you have cancelled your membership. Open a burner account just for PF. Don't give them your real bank account or debit card numbers.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Houston (Westchase)?

Planet Fitness in Houston (Westchase) is open Monday from 4:00 AM to midnight, Tuesday through Friday 24 hours, and Saturday and Sunday from 6:00 AM to 9:00 PM.

Where is Planet Fitness located in Houston?

Planet Fitness is located at 10770 Westheimer Rd, Houston, TX 77042.