Planet Fitness

Reviews

• MM

  Maria Martinez

  5 days ago
  3.0
  Everyone at this gym is for the most part friendly except your manager. She is never to be seen and when as a member has had an issue it’s almost impossible to get a return call. I’ve called several times and left a message with the same staff member about my account and nothing. Yet I make a trip up to the gym and of course the manager isn’t there and was told no one has heard from her and she was expected in and nothing. There’s no customer complaint number as well. The way she treats members when addressing them is condescending and arrogant. She has an authority mannerism and a stuck up demeanor anytime a possible interaction occurs. She is always having to be gotten from the office as it seems she is always in there and not available to the members when situations come up. The staff members walk around in a funk when she is there. I’ve been coming to this gym for almost a year and I’ve seen the high turnover rate. As a whole this gym could be ran better with someone who actually acts like she likes her job. I’ve personally witnessed her almost as if she was hungover walking around the gym as well swaying as she walks. I’ve heard her yell at a guest and threaten to cancel their membership because he questioned her about why she is always picking on their group. As a whole I’m disappointed in this gym and the way it is being ran. I feel sorry for the employees who work here. 2 weeks ago the gym had an uplifting vibe and asked why everyone was so happy this week and was told” she isn’t here” That’s really sad when she ruins the mood. She the manager never looks happy and is always in a bad mood and her relationship with us members is none. The gym is clean sometimes but other times it’s lacking supplies it needs. This gym wonders why so many of us have gone to EOS and honestly it’s because of the manager, but I guess your company likes losing members due to management. Do better
• LR

  Leslie Rodriguez

  Nov 6, 2025
  1.0
  Why offer perks and you can’t honor them. Referred a friend in August, they joined…. Do I get my month credit in September, nope they said October (fine) … still no credit. Each planet fitness I visited sent me back to this location where I signed up…. Then it was the multiple visits during the specific times I needed to be there for manager. Now manager is worthless and can’t help because it’s a corporate thing. Multiple calls later, still nothing. Lately little to no paper towels … stop offering perks you can’t freaking honor. Over this franchise. Update as of 11/12: STILL GOING IN CIRCLES, still no resolution Looking for new gym including friend/referral They want me to try again after multiple visits and multiple unreturned phone calls. I provided my number and still no phone call received. Do better
• YT

  yoshua tweeboom

  Oct 30, 2025
  5.0
  Kevin gran servicio me explicó toda la dinámica del gym
• NE

  Nelyana Elvis

  Oct 26, 2025
  5.0
  Hasta los momento e tenido buena experiencia en la sede a la que estoy yendo.
• YC

  Yorgelis Cabrera

  Oct 18, 2025
  1.0
  Jasmine, she needs to be trained to serve the public. She is rude and unfriendly. You don't know how to treat the customer, that's not your place.

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