Business Details
About
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- Cash onlyNot available
Location
Hours
Reviews
4.3
203 reviews
5 stars
159
4 stars
7
3 stars1
2 stars
5
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Lee and Tony, for their professionalism, friendliness, and willingness to help.
Communication Issues
Several reviews highlighted problems with communication, including long wait times on the phone and lack of updates on orders.
Equipment Quality
Customers expressed satisfaction with the quality of the equipment and the thoroughness of the technicians during setup and repairs.
Cleanliness Concerns
Some customers reported issues with the cleanliness of the office, indicating that it appeared messy and unkempt.
- VBVera BrennanJan 6, 20265.0I was very pleasantly surprised with the way Tony handled my call. He was very pleasant. I am retired and use to run customer service on the phone at a major casino. Many people think that if you don't see the customer you don't have to be pleasant. Believe me when I say phone communication is very important. Sarcasm and rudeness can translate over the phone. Tony was awesome and professional. Very refreshing.
- MDMary DavisJan 6, 20265.0Tony Evans was great! So patient when gathering information and very thorough in the evaluation to help get my daughter’s wheelchair fixed. Provided me with all the information I needed to track the repair and continued to help after to expedite the process. It’s a nice feeling to know that someone cares about your daughter equipment like we do. Tony, You are the best!!
- SLShelley LandryDec 19, 20255.0Taylor is a God-send! This young man is both knowledgeable and professional. He was patient with me as I learned to navigate the wheelchair. Ty National Seating & Mobility for employing qualified staff who truly care & make a difference!
- TCTeresa CastilloNov 4, 20251.0They started almost 3 years ago in ordering my son's wheelchair. They never gave us updates with how the wheelchair order was coming along. Twice they have canceled the wheelchair order without telling us. They ignore my phone calls for updates. I am very disappointed on the treatment we have received from National Seating & Mobility staff.
- SSSusieOct 29, 20255.0Excellent experience! Lee and Tommy went above and beyond. Not only did they answer all our questions and concerns but they spoke to our son about his. They made sure he was completely comfortable even anticipating what needed to be changed with his new chair before he did to make sure the fit was perfect. We look forward to working with them again when and should the need arise.
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What products does National Seating & Mobility in Houston offer?
National Seating & Mobility offers products such as stair lifts, wheelchair ramps, door openers, in-home lifts, vehicle lifts, platform lifts, and bathroom modifications.
What are the hours of operation for National Seating & Mobility located at 9494 Kirby Dr, Houston?
They are open Monday through Friday from 8:30 AM to 5:00 PM and closed on Saturdays and Sundays. They are also closed on certain holidays like Thanksgiving and Christmas.
How can I contact National Seating & Mobility for inquiries or support?
You can contact them by phone at +1 713-791-9080 or by email at accessmobility@nsm-seating.com.
Does National Seating & Mobility provide clinical support to physicians and therapists?
Yes, they provide flexible, highly professional clinical support to physicians and therapists to ensure independence and self-reliance for clients.
Is National Seating & Mobility wheelchair accessible and do they provide in-store shopping?
Yes, they have wheelchair accessible parking and also offer in-store shopping.
What types of services does National Seating & Mobility offer?
Services include free home evaluations, preventative maintenance plans, and customized service and rentals.
What nearby places can customers visit before or after their visit to National Seating & Mobility?
Customers may want to visit the Museum Of Fine Arts Houston to explore art exhibits or stop by Bar J Artisan Meats for some gourmet meats.
Are there nearby medical and health facilities that complement services at National Seating & Mobility?
Yes, nearby are facilities like Apria Healthcare, DaVita Omni Dialysis Center, and BioScrip Infusion Services which offer related medical and home health care supplies and services.
How can nearby professional and event services around National Seating & Mobility be helpful?
Nearby services such as Let It Fly Events and Lone Star Exhibits provide event planning and entertainment options which can be useful for community engagement or therapy-related events.
What professional associations is National Seating & Mobility affiliated with?
They are affiliated with the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) and the National Rehabilitation Registry of Technology Suppliers (NRRTS).