Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
436 reviews
5 stars
419
4 stars5
3 stars3
2 stars2
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, highlighting individuals like Shrice, Sam, and Eric for their helpfulness and professionalism.
Product Issues
Several reviews mentioned significant issues with orders, including delays in receiving glasses and problems with refunds, leading to frustration among customers.
Staff Knowledge
Customers appreciated the staff's knowledge about products and their ability to assist with selecting frames and lenses.
Mixed Experiences
While many reviews were positive, there were also complaints about rude service and unprofessional behavior from some staff members.
- EPElizabeth PerezDec 12, 20251.0Horrible experience. I made a purchase and waited for it to arrive. Two weeks later, I went to go pick them up. the person who works there accidentally broke them when she tried to adjust them. She promised to expedite the replacement order. Two weeks later still no glasses. I waited another week (3rd promise by date) and told the same person who works there to just cancel the order as it’s been over a month. She said ok. Two weeks after that. Still. No. Refund. No glasses. I had to call Macys more than 10 time thru all of this & Lens Crafters so many times I’ve lost count. I spoke to 3 Macys representative today alone in an effort for resolution. Finally. After 6 weeks one of the Macys reps was able to contact the Macys store and a refund was finally issued. WILL NEVER TRY TO PURCHASE FROM THEM AGAIN.
- MDMensa DeljkicNov 26, 20255.0Amazing stuff, great product Thanks to Kaylyn for very good presentation
- GSGabriel ShayeNov 16, 20255.0Sofia and Lili are amazing and very helpful request for them when you come!
- SPSebastian PereiraNov 15, 20255.0Lili was absolutely amazing. Her service was exceptional, and the level of attention she provided is something many others should strive to achieve. She made the entire experience feel effortless and genuinely cared for. Thank you ladies at lens crafters.
- SYSavanna YountOct 17, 20255.0Had ordered a new set of frames from a different company and they helped me switch my lenses out in just a few minuets!! Thank you to Sofia!! Definitely coming back for an eye appointment later this year.(edits cause I wrote this while my glasses were off 🤣🤣)
Frequently Asked Questions About LensCrafters at Macy's
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters at Macy's offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer frames.
Which designer brands of eyewear can I find at LensCrafters at Macy's?
You can find eyewear from brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Tiffany & Co., and more.
What are the store hours for LensCrafters at Macy's in Memorial City Mall?
The store is open Monday to Thursday from 10:00 AM to 9:00 PM, Friday and Saturday from 10:00 AM to 10:00 PM, and Sunday from 11:00 AM to 8:00 PM.
Does LensCrafters at Macy's accept vision insurance?
Yes, they accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others.
Can I schedule an eye exam online for LensCrafters at Macy's?
Yes, you can schedule an eye exam through their online booking link provided in their profile.
What forms of payment does LensCrafters at Macy's accept?
They accept payments via debit card, credit card, Apple Pay, and Android Pay.
Does LensCrafters at Macy's offer in-store pickup services?
Yes, LensCrafters offers in-store pickup services for their products.
What nearby optometrists can I visit besides LensCrafters at Macy's?
Nearby optometrists include Acute Eyecare and another LensCrafters location, which also offer eyecare and eyewear services.
What nearby stores can I visit for fashion and accessories when I come to LensCrafters at Macy's?
You can also visit stores like Lane Bryant for women's clothing, Vera Bradley for fashion accessories, Mango for fashion items, and Hartmann Jewelry for jewelry and accessories.
Are there dining options near LensCrafters at Macy's in Memorial City Mall?
Yes, nearby dining options include Dolce & Cannoli restaurant and Gorden's American restaurant, perfect spots to enjoy a meal before or after your visit.