Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
289 reviews
5 stars
276
4 stars4
3 stars2
2 stars1
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, highlighting their friendliness, patience, and willingness to assist.
Product Quality
Customers expressed satisfaction with the quality and variety of glasses available, often mentioning their happiness with the frames they selected.
Communication Issues
Some customers reported difficulties with communication, specifically regarding phone responsiveness and notifications about order readiness.
Staff Knowledge
Numerous reviews noted the staff's extensive knowledge about products and options, which helped customers make informed decisions.
Mixed Experiences
While many reviews were positive, there were a few negative experiences regarding incorrect orders and dissatisfaction with the returns policy.
- RMRosalyn MoonNov 13, 20255.0Kimani is AMAZING!!! He is very observant and well knowledgeable on the products in the store. He also dresses very well and smells amazing. Great customer service!!! Anyone who comes here ask for Kimani. Pat was also sweet.
- CRcarolina rodriguezNov 13, 20255.0Had the best experience at this Lenscrafters. The man that helped us, Thor, was the best!! He explained everything and went over so many frames with me until I got the one I needed. Very happy with the outcome!
- EMErin MorrisseyNov 11, 20255.0Ms. Pat is so helpful and attentive. She’ll really work with you and help get the best deal. Keep her around!!
- ASAnkur ShahNov 8, 20255.0Ms pat was amazing. Helped me with figuring out which frames best suited me and my needs. Also helped me clean my old glasses. Excellent customer service attitude and guidance.
- JMJulea MitchellOct 21, 20255.0To date all of my visits to LensCrafters have been positive. On my most recent visit, I was there over an hour browsing glasses, trying on various pairs in an attempt to find the pair I had selected at home. Michael must have the patience of Job as he never waivered or acted impatient while I circled and circled. I did finally select a pair, to my relief. I do hope this is for the correct LensCrafters Willowbrook as there are2 in the mall I believe. This is the one on the end by Zales I believe and some kidddie rides
Frequently Asked Questions About LensCrafters at Macy's
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters at Macy's offer?
LensCrafters at Macy's offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide selection of eyeglasses, sunglasses, and frames from designer brands.
Which designer eyewear brands can I find at LensCrafters at Macy's?
The store carries brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and more.
Does LensCrafters at Macy's accept vision insurance?
Yes, they accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours of LensCrafters at Macy's at Willowbrook Mall?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 11:00 AM to 8:00 PM.
Can I schedule an eye exam appointment online?
Yes, you can schedule your eye exam online through their appointment link provided for quick scheduling.
What payment methods are accepted at LensCrafters at Macy's?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa for payment.
Is LensCrafters at Macy's accessible for wheelchair users?
Yes, the location has a wheelchair-accessible entrance to accommodate customers with mobility needs.
Are there nearby stores to visit along with LensCrafters at Macy's in Willowbrook Mall?
Yes, you can visit nearby stores such as MAC Cosmetics and Bella Beau Medspa for beauty and spa services, Pandora Jewelry and Watch & Gold for jewelry shopping, and Sunglass Hut at Macy's for additional sunglasses selections.
How can nearby stores like MAC Cosmetics and Bella Beau Medspa complement my visit to LensCrafters?
You can enjoy a full shopping and self-care experience by combining your eyecare visit with beauty products from MAC Cosmetics or relaxing treatments at Bella Beau Medspa, all conveniently located near LensCrafters at Willowbrook Mall.
What other shopping options are available close to LensCrafters at Macy's?
Nearby, you'll find various stores including Journeys for shoes and fashion accessories, Jamba Willowbrook Mall for smoothies, and The Children's Place for kids' clothing, providing a versatile shopping experience in the Willowbrook Mall area.