Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
299 reviews
5 stars
286
4 stars4
3 stars2
2 stars1
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews praised the staff for their exceptional customer service, highlighting employees like Brianna, Ms. Pat, and Renee for their attentiveness and helpfulness.
Product Knowledge
Customers appreciated the staff's knowledge about products and options, with many mentioning how employees provided valuable advice during their selection process.
Positive Experiences
Most reviews reflected positive experiences at the store, with customers expressing satisfaction with their purchases and the overall shopping experience.
Communication Issues
Some customers reported issues with communication, such as difficulty reaching the store by phone and lack of notifications regarding order readiness.
- QAQuentin Anderson1 day ago5.0I had a phenomenal experience at this LensCrafters location thanks to Miss Pat and Frank. I had previously visited three other locations trying to get my Meta Ray-Bans, and every single one was a dead end. I was honestly about to give up until I walked in here. Miss Pat and Frank didn't just 'sell' me a pair of glasses; they provided a level of expertise I haven't found elsewhere. Beyond getting me sorted with the Meta frames, they took the time to look at the lenses I’m currently wearing from a different provider. They gave me a wealth of information about my current setup that my original provider never even mentioned. It’s rare to find people who are this knowledgeable and willing to go the extra mile to educate their customers. If you’re looking for the Meta Ray-Bans or just need people who actually understand optics, do yourself a favor and ask for Miss Pat and Frank at the Macy's Willowbrook location. They’ve earned a customer for life
- SOsheronda odums2 days ago5.0Thor was very helpful, detailed and informative. I will definitely be back for my next pair of lenses.
- KAKarla Araniva4 days ago5.0This is the second time I’ve used this LensCrafters and the service was amazing! Ms Pat truly went above and beyond to hear out what I wanted. She had so much patience and was so so kind. Definitely ask for her! She works evenings
- ASaraceli sanabriaDec 30, 20255.0Highly recommend visiting store. Always very helpful and friendly service.
- MAMatthew ADec 28, 20255.0Ms.Pat was amazing!!! So patient and helpful, took her time with me and didn’t rush or push me to buy anything. Loved the service!!!
Frequently Asked Questions About LensCrafters at Macy's
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters at Macy's offer?
LensCrafters at Macy's offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide selection of eyeglasses, sunglasses, and frames from designer brands.
Which designer eyewear brands can I find at LensCrafters at Macy's?
The store carries brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and more.
Does LensCrafters at Macy's accept vision insurance?
Yes, they accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours of LensCrafters at Macy's at Willowbrook Mall?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 11:00 AM to 8:00 PM.
Can I schedule an eye exam appointment online?
Yes, you can schedule your eye exam online through their appointment link provided for quick scheduling.
What payment methods are accepted at LensCrafters at Macy's?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa for payment.
Is LensCrafters at Macy's accessible for wheelchair users?
Yes, the location has a wheelchair-accessible entrance to accommodate customers with mobility needs.
Are there nearby stores to visit along with LensCrafters at Macy's in Willowbrook Mall?
Yes, you can visit nearby stores such as MAC Cosmetics and Bella Beau Medspa for beauty and spa services, Pandora Jewelry and Watch & Gold for jewelry shopping, and Sunglass Hut at Macy's for additional sunglasses selections.
How can nearby stores like MAC Cosmetics and Bella Beau Medspa complement my visit to LensCrafters?
You can enjoy a full shopping and self-care experience by combining your eyecare visit with beauty products from MAC Cosmetics or relaxing treatments at Bella Beau Medspa, all conveniently located near LensCrafters at Willowbrook Mall.
What other shopping options are available close to LensCrafters at Macy's?
Nearby, you'll find various stores including Journeys for shoes and fashion accessories, Jamba Willowbrook Mall for smoothies, and The Children's Place for kids' clothing, providing a versatile shopping experience in the Willowbrook Mall area.