LensCrafters

4.8
1066 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
2019 West Gray Street, Houston, TX
77019, United States

Hours

Reviews

4.8
1,066 reviews
5 stars
1,011
4 stars
8
3 stars
5
2 stars
3
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Samira, Michelle, and Cardel, received high praise for their exceptional, friendly, and attentive service.

Knowledgeable Staff

Customers appreciated the staff's expertise in eyewear, with many noting their ability to provide helpful advice and recommendations.

Positive Atmosphere

The store was described as welcoming and pleasant, contributing to an enjoyable shopping experience.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences with service and product availability.
  • TT
    tiffany tran
    2 days ago
    5.0
    Came in when the store was busy yet staff was attentive and friendly. Michelle fixed my nose pads in a jiffy - even helped with adjustments after!
  • CI
    Carmecia Isaac
    5 days ago
    5.0
    Mahogany was a wonderful presence! She was incredibly patient and always eager to help with all our needs. Very knowledgeable too! The staff made us feel so welcome and comfortable.
  • TI
    Tom&Jerry INC. (Tom&Jerry INC.)
    Jan 6, 2026
    5.0
    Mohagany was really nice and was able to change my moms lenses free of charge (we already had the new lenses) and if the glasses break this will be the first place we go for new frames
  • TF
    Tyler Fry
    Jan 5, 2026
    5.0
    Michelle was phenomenal! She was quick, responsive, friendly, caring and genuinely able to solve my glasses problem instantly! Highly recommend this location for all of your glasses needs! I had no clue they carried such a massive variety of styles and brands until today - I’ll be back! Thank you for everything Michelle - you rule!
  • AJ
    Alexis Johnson
    Jan 2, 2026
    5.0
    If I could give this store more than 5 stars, I absolutely would. Even though the store was busy, Mahogany handled everything with ease. There were two customers ahead of me, yet she made a point to greet everyone who walked through the door, which really stood out. We ran into a small issue while entering my insurance, and she immediately reached out to her manager, Cordel, who was absolutely amazing. He quickly figured everything out, and we were able to complete my purchase without any further issues. Thank you so much to both Mahogany and Cordel for the excellent customer service—I can’t wait to pick up my glasses!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.