LensCrafters

Reviews

• VV

  vex

  5 days ago
  5.0
  babatunde gave me a great experience getting my new glasses today, he helped me and was super friendly, patient, and made the whole process really easy. He took the time to answer my questions. Really appreciate the great customer service — definitely recommend coming here!
• MM

  Michael Milligan

  Mar 7, 2026
  2.0
  Well, I got my glasses, and I needed them quickly, so that's good. But these employees are beyond incompetent. From not knowing what's in stock, to failing to follow through on communicating when the order was reasy, to each and every employee not knowing which orders were ready or not ... Every step so frustrating.
• SS

  Sarah Sandlin

  Mar 2, 2026
  5.0
  Clinton was amazing!! Everyone in the store was very kind and patient as me and my partner tried on basically every pair of frames lol 😂 Clinton really helped us with affordable lenses / options. He was super funny and kind! I definitely recommend this location and Clinton!!
• TB

  Tiffany Braud

  Mar 2, 2026
  5.0
  Clinton assisted me on my visit to the Galleria Houston location. I called before I went in to the store to be sure they were able to put my prescription into my new Meta Ray Ban glasses. Clinton insured me they could and told me he’d be happy to help me when I arrived. He was very welcoming and he got me in and out but not before assuring me of the details of my order before my departure. I’ll update once I get my glasses back.
• JC

  Janet Campos

  Feb 25, 2026
  1.0
  It’s a scam, all they do is lie! I bought a pair of prescription glasses back in December 2024. I attempted to wear them for a year, but they made me dizzy. In December 2025, I ordered new lenses for the glasses. They assured me this time they would work. After receiving the new lenses, I was still getting dizzy. I tried for over 3 weeks to make them work. No such luck. Before the 30 days were up, I went back into the store to ask for a refund on the new lenses. I was very clear that I just wanted my money back for the new lenses. I was told that ALL they could do was redo the lenses, that this was a requirement for a refund to be given. Seeing as I had no other option I said yes. The new lenses still made me dizzy and again within the 30 day window I asked for a refund. I was informed that I can only get a refund from the original 30 days and that has expired. There’s nothing they can do for me. They lied to prevent me from getting a refund and that’s that. I’m just out the hundreds of dollars I paid. All they can do now apparently is redo the lenses if I bring in a new prescription. Mind you I have glasses with the same prescription that I wear without issues. My prescription has also been the same for the last 6 years. I can also guarantee it won’t change this year either, I see perfectly in my existing glasses. LensCrafters takes advantage of people and is nothing more than a glorified swindler. I will never go back and I advise to go anywhere but here! Avoid at all costs!

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