Club Pilates

Reviews

• SJ

  Sarah Jaber

  Jan 12, 2026
  1.0
  No one will explain to you that “unlimited” actually means being waitlisted almost every time you try to book a class. In reality, unlimited feels more like 7–10 classes if you’re lucky enough to get a spot. That is very misleading, especially considering the price of the membership. Dont bother booking this studio.
• SJ

  Sarah Jaber

  Jan 12, 2026
  1.0
  I signed up for a Black Friday unlimited membership at the end of November, and from day one, the experience has been extremely disappointing. No one explained that “unlimited” actually means being waitlisted almost every time you try to book a class. In reality, unlimited feels more like 7–10 classes if you’re lucky enough to get a spot. That is very misleading, especially considering the price of the membership. For personal reasons, I asked not to start my membership until January. When January came and I reviewed the booking experience and tried to communicate with customer service, I realized how difficult it was to schedule classes and how poor the communication was. At that point, I decided to cancel. I called to request cancellation, but after that, they stopped responding and never followed up to explain the cancellation process. Despite never attending a single class or even visiting the studio, I was charged the monthly membership fee plus a $100 cancellation fee, bringing the total to almost $300 just to cancel. I genuinely cannot understand how this is justified for a service that was never used. For a studio charging premium prices, the capacity and staffing are completely inadequate. Having only three instructors per studio is clearly not enough. If you don’t have the capacity, stop overselling memberships and advertising “unlimited” access. Overall, this has been the worst customer care experience I’ve had, especially compared to how much they charge. Very disappointing and not transparent at all.
• AF

  Angela Fort

  Dec 26, 2025
  3.0
  I wanted to sign up but if you actually have an 8-5 job good luck getting in. I looked at their group schedule and classes outside working hours book way far in advance. I guess they cater to non-working women of Tanglewilde.
• NS

  Nuchanach Sirin

  Nov 12, 2025
  4.0
  Friendly staff and instructor, offer class every hour (booking required).
• RL

  Rachel Lopes

  Oct 15, 2024
  5.0
  Loved my experience at this location. I was new to Pilates but all of the instructors were alway knowledgeable and very helpful. I would definitely continue my classes if I was not relocating. The GM was always super courteous and helpful as well.

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