Planet Fitness

4.6
414 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
2240 Justin Rd, Highland Village, TX
75077, United States

Hours

Reviews

4.6
414 reviews
5 stars
340
4 stars
29
3 stars
14
2 stars
5
1 star
26

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Mixed reviews on cleanliness; some customers praised the gym's cleanliness while others reported dirty bathrooms and neglected cleaning stations.

Staff

Staff is generally friendly and helpful, with specific mentions of individual employees providing excellent service.

Equipment Maintenance

Concerns about broken machines and slow repairs were frequently mentioned, indicating a need for better equipment maintenance.

Operating Hours

Customers expressed dissatisfaction with inconsistent opening hours, particularly on weekends.

Atmosphere

The gym is described as welcoming and non-intimidating, fostering a positive environment for all fitness levels.
  • KZ
    Kevin Ziemba
    Nov 5, 2025
    5.0
    Super Clean, Machines, machines, machines. More than enough.
  • WB
    Wendi Bullock
    Oct 12, 2025
    5.0
    Great gym - very clean, plenty of machines!
  • RS
    Rae Sullivan
    Oct 12, 2025
    2.0
    Went this morning. 3 guys behind front desk, clearly just hanging out. One of them was playing “membership terminated” as a joke after people scanned in. Pretty mean if someone was financially insecure and might be concerned about something like that. Also, for 20+ minutes they were grouped together laughing and joking while some of the cleaning stations were out of material(including the one right by the front desk). I added one star as they finally repaired most of the broken machines.
  • KC
    Karys Campbell
    Oct 1, 2025
    1.0
    One star do to cleanliness. I’ve seen clean gyms before and this one is not on the list. The showers are awful, bathroom stalls are a mess. Hair is everywhere (wet and dry) you see it in all the drains. It’s so hard to shower in peace, because someone else’s hair is everywhere. And this isn’t because I go after someone. I’ve been multiple days in a row and the same trash/dirt is there. From left behind items, bar soap residue, trash remaining the following days. This either means showers/bathrooms are being neglected or workers are lazy. People come to workout and shower for convenience. The customer service, machines, location, everything else is amazing. But the bathrooms/showers are horrible. I hope this review alerts the location by itself, but I will in a few weeks update with pictures later.
  • TB
    Trina Bell
    Sep 30, 2025
    5.0
    Great location. The staff is awesome! And the manager, Daniel, is super cool. I had issues with my auto payment. He worked everything out and was very nice about everything. Beverly is also one of a kind!!

Frequently Asked Questions About Planet Fitness

What is Planet Fitness's mission and philosophy?

Planet Fitness believes in a welcoming space where everyone can build strength at their own pace in a Judgement Free Zone®. They recognize that every member is unique but shares strength as a common trait.

Where is Planet Fitness located in Highland Village?

Planet Fitness is located at 2240 Justin Rd, Ste 1B, Highland Village, TX 75077, United States.