Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
344 reviews
5 stars
282
4 stars
9
3 stars3
2 stars4
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of employees like Itzel, Jocelyn, and Dominique for their exceptional service.
Professionalism
Several reviews highlighted issues with unprofessional behavior from certain staff members, particularly a doctor and a manager, leading to negative experiences for some customers.
Pricing Issues
Customers expressed dissatisfaction with pricing transparency and perceived overcharging, particularly regarding insurance coverage and quoted prices.
Product Quality
There were mixed reviews about the quality of products, with some customers reporting issues with lenses and frames, while others were satisfied with their purchases.
Wait Times
Multiple reviews mentioned long wait times for service and glasses processing, indicating a need for improvement in efficiency.
- RKROUNDHOUSE KICK3 days ago1.0Bad service by closer pure incompetence no help choose another one if you want good service
- CCChels CJan 6, 20261.001/06/26 11:19am I called and a woman answered, I asked if you accept VSP vision care and was told yes but only out of network benefits and I asked what that is and she rudely said, it’s your out of network benefits. I said okay I don't know what that means and she hung up on me. So I won’t be going here to pick out glasses. Meaning you just lost out on making almost a grand. Please train your employees to have better customer service etiquette.
- TETifni EubanksDec 31, 20251.0at 7:11pm the store lights were noticeably dim, and two associates were seated off to the side. Neither acknowledged nor greeted me. I tried to overlook that initial impression and began browsing the glasses on the wall, but due to the dim lighting, it was difficult to see the frames clearly. After a short period with no support, I approached one of the associates and asked for the store manager’s name and contact information. She handed me a card for someone listed as a store sales associate. Looking at the display, I noticed a card for Itzel (Store Market Manager). When I pointed this out, the associate apologized and confirmed that Itzel’s card was indeed the correct contact. The associate clearly thought i was stupid. As a new customer to LensCrafters, I felt it was important to share this unfortunate experience. I’m inclined to believe this is not the standard of customer service the organization strives to deliver. I will never patron this company after this experience. I encourage you to hire staff that exhibit your company values...not just sitting for a paycheck. Update1/12/26… I completed the online submission as the company requested. Still not respond from LensCrafters. I would never give them my money with the way they treat black people
- AVAndrew VoDec 27, 20255.0Went in to get an adjustment on my Tom Ford designer frames and got blessed that Dominique decided to help me out. The frames were almost bent to a point of no return and Dom made them look good as new! I’m now looking forward to getting the RayBan meta frames for my next pair of glasses!
- LTLily TranOct 29, 20255.0The staff I have met have been very nice and helpful. I had an encountered a delay with the processing for one of the glasses I purchased and they were very communicative and apologetic for the long delay that occurred. The manager made sure I was satisfied with my purchase despite the delays and was given a free upgrade as well. I hope to come back for future visits.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters in Garland, TX?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and many more at LensCrafters.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule an eye exam by visiting their online reservation link at EyeExamNow's TexasFlow portal or directly through LensCrafters' website.
What are the operating hours of LensCrafters at Firewheel Town Center, Garland, TX?
LensCrafters is open Monday to Thursday from 9:30 AM to 8:00 PM, Friday and Saturday from 9:30 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does LensCrafters provide in-store pickup services?
Yes, LensCrafters offers in-store pickup for your convenience.
What payment methods are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa as payment options.
What nearby stores can customers visit before or after their appointment at LensCrafters?
Customers can explore nearby stores including Payless ShoeSource for footwear, Men’s Wearhouse for men's clothing, and Sam's Fine Jewelry for jewelry shopping within Firewheel Town Center.
Are there wellness or beauty services near LensCrafters at Firewheel Town Center?
Yes, customers can visit Firewheel Day Spa & Salon, Yoga Synergy Spa, and Madison Reed hair salon nearby to enjoy wellness and beauty services.
How can visiting nearby optometrists like Firewheel Eyecare complement a visit to LensCrafters?
Nearby optometrists such as Firewheel Eyecare offer eye health consultations and exams which can complement LensCrafters' eyewear and lens services, providing comprehensive eye care solutions in the area.