Planet Fitness

4.4
1286 reviews

About

Fitness Center
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
12235 University Dr, Frisco, TX
75035, United States

Hours

Reviews

4.4
1,286 reviews
5 stars
1,051
4 stars
47
3 stars
19
2 stars
15
1 star
154

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported issues with cleanliness, including dirty equipment and restrooms, and a lack of cleaning supplies.

Staff Attitude

Feedback on staff was mixed; while some praised their friendliness, others reported rudeness and unhelpfulness.

Equipment Maintenance

Numerous reviews highlighted broken or poorly maintained equipment, with some machines out of order for extended periods.

Crowding

The gym is frequently described as overcrowded, leading to long waits for equipment and a less enjoyable workout experience.

Personal Training Concerns

Several customers expressed dissatisfaction with personal training services, citing poor communication and lack of value.
  • LC
    Last Chance
    4 days ago
    5.0
    Great place, very clean and awesome management , we love the black spa area. Highly recommended to everyone. we would like to have a kids area. But they don’t provide it.
  • TF
    Tony Frazier
    4 days ago
    1.0
    This place has gone down hill since planet fitness took over. Equipment is not maintained. They must be running out of "out of order signs". Machines stay broken for months. The roof leaks every time it rains. The toilets are frequently broken. I can't believe I pay to go here. Even the clock on the wall is broken and has been for weeks. Would not recommend, management and corporate clearly don't care about quality or even member safety.
  • MG
    Manish Goud
    6 days ago
    1.0
    Personal training here in a SCAM. Never take it unless you want to keep burning your money. I have enrolled in personal training. First they lock you with 3 months contact then after 3 months when you try to cancel they will not let you do it saying some or the other reasons that oh you are already near to billing cycle we cannot do it now blah blah. Absolutely ridiculous
  • DB
    Darren Brown
    Nov 14, 2025
    5.0
    This is not your typical PF gym since they bought from another gym owner. I like it but the layout is weird to me. They have a lot of full body workout equipment which is different than others like this one. Yes in the Dallas area, PF buys other gyms and holds onto their equipment. This location has respectful people and staff which goes a long way with me
  • LF
    Lila F
    Oct 23, 2025
    5.0
    I am happy I joined this gym. I've been training with Dante T. for a couple of months now, and the experience has been excellent. He is incredibly knowledgeable, motivating, kind, funny, and genuinely invested in helping me reach my fitness goals. Every session is challenging and tailored to my needs. He takes into consideration any exercises or muscles I want to focus on or try. He makes sure I have the proper form and technique and also answers all my silly questions. He brings great energy and positivity, which makes working out something I actually look forward to! I highly recommend him!! 5/5

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Frisco (Prosper), TX?

Planet Fitness in Frisco (Prosper), TX is open 24 hours from Monday through Thursday, until 10 PM on Friday, and from 7 AM to 7 PM on weekends.

Where is Planet Fitness Frisco (Prosper), TX located?

Planet Fitness is located at 12235 University Dr, Frisco, TX 75035, USA.