LensCrafters at Macy's

4.8
360 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters at Macy's
2609 Preston Road, Frisco, TX
75034, United States

Hours

Reviews

4.8
360 reviews
5 stars
342
4 stars
3
3 stars
0
2 stars
2
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews praised the staff, particularly Nicholas and Hailey, for their exceptional, friendly, and professional service.

Efficiency

Customers appreciated the quick service and ability to get glasses and adjustments done in a timely manner.

Product Knowledge

Staff demonstrated strong knowledge about products and helped customers choose the right glasses and lenses.

Mixed Experiences

While many reviews were positive, there were a few negative experiences related to service and product availability.
  • JK
    J Kurian
    Jan 6, 2026
    5.0
    It’s one week now since I am wearing my new glasses I got at LensCrafters at Macy’s. And I owe it to Mr. Rony for quickly identifying a perfect frame and a right fit glasses for me! I commend Rony for his knowledge, his professional approach and customer care!
  • IJ
    Impossible Jones
    Dec 29, 2025
    5.0
    They were packed and still got me in and out
  • TM
    Tiairra Mckelvey
    Dec 28, 2025
    5.0
    Great customer service from Ms Brianja she was fast and polite.
  • IG
    It's all good Motion Graphics
    Dec 21, 2025
    5.0
    Great customer service!
  • LR
    Lais Rafaela
    Dec 16, 2025
    5.0
    Nicholas was very professional and helped me within choosing the perfect pair!

Frequently Asked Questions About LensCrafters at Macy's

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.