Connections Wellness Group

Reviews

• FF

  finley

  Mar 25, 2026
  5.0
  I had a really good experience here. I felt very comfortable and accepted, and all the staff were caring about everything. I really appreciate my therapist Neanna, she was on top of making sure group was on track and making everyone feel safe. She planned fun stuff for group which I appreciate. Overall I recommend Connections Wellness.
• HT

  Heather Todd

  Mar 19, 2026
  5.0
  Convenient appt. Options. Exceptional care. They really listen to what you’re going through and help to get you to where you want to be.
• JM

  John MacMahon

  Jan 20, 2026
  5.0
  I attended this place over the summer; my therapist Tara had helped me work through any mental struggles I was dealing with and now I am better than ever.
• CS

  Christina Sherrod

  Jan 1, 2026
  5.0
  From day one, the Connections in Keller entire staff was prompt in response, kind about the issues we were facing, courteous, respinsove to my child’s needs and helped tremendously. I couldn’t be happier.
• AN

  Amanda Navarro

  Dec 29, 2025
  1.0
  I want to start by saying that I do not WANT to put my child’s personal mental health struggles out there. However, I believe sharing this experience may help other parents make an informed decision. This whole thing was a new experience for our family, and I wish I knew more at the time. I also held off on writing this review because I did not want it to impact our ability to receive a refund we are owed. At this point, I am exhausted from following up, and people need to be aware of our experience. We enrolled our child in PHP/IOP services during the summer of 2025 with high hopes, but our experience was deeply disappointing. One of the biggest issues was communication. We were told that “no update is a good update.” That is simply unacceptable. Parents deserve regular, proactive updates, especially when paying thousands of dollars for mental health services. We only received information when we specifically asked for it. Medication management was another major concern. I clearly informed the program that my child’s medications needed to be monitored and adjusted as necessary. Despite this, no changes were made, and there was no meaningful discussion regarding the medication plan. Overall, the program felt more like glorified babysitting than therapeutic care. Yes, if you ask my child whether they enjoyed their time there, they will say yes because they were finally around peers similar to them, unlike at school. But enjoyment is not the same as treatment or progress. Unfortunately, a few weeks after leaving the program, my child experienced a major mental health crisis that required inpatient hospitalization. They attended this program at CWG for 2 - 3 months and had nothing to show for it that helped in their actual time of need. The transition from PHP to IOP also felt rushed rather than clinically driven, particularly since my child was the only participant in PHP at that time. On top of all of this, we discovered we were owed a refund due to an overpayment. This is something that would never have been disclosed had I not done the math myself. Their accounting department has been extremely dismissive. I have an email thread dating back to August 2025 about correcting charges and requesting this refund. Now as we approach January 2026, I am still the one following up and receiving minimal responses. They will not even confirm whether a refund check has been issued. If you are serious about your child’s mental health, this is not the place. And if you have used this program, I strongly encourage you to double-check your billing and do not stop following up if you are owed money.